Salary : $129,270.96 - $157,182.48 Annually
Location : San Jose
Job Type: Full-Time
Job Number:
DEPART: Information Technology
Opening Date: 07/21/2026
Closing Date: 8/4/2026 11:59 PM Pacific

Position Duties
The Information Technology Department is currently recruiting for a Business Systems Programmer/Analyst on the Business Process Automation Team. This position will play an important role in enabling digital transformation and automation of most, if not all, of the City's administrative processes, which are largely manual, and paper based.

We are looking for a candidate whois excited to bepart ofthe City'sDigital Workforceefforts. Key dutiesinclude but not limited to:

• Participating in product discovery,leading requirement gathering and/or meetings and managing stakeholder expectations,assistingprocessowners in documenting business requirements and functional product specifications.
• Leading the efforts to develop training and/or user education materials and strategies.
• Assistingin managing scope, issues, and customer expectations for assigned projects.
• Designing and building workflow automations, including prototyping, unit testing,user acceptance testing, and deployment.
• Developingand providing technical support for end-users and workflow designers onthe City's business process automation technologies.
• Gainingan understanding of software applications used and supported by theCitytomanage andmaintainthem.
• Liaisingwith software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements.
• Assisting in the planning and implementation of in-house and vendor assisted software upgrades, conversions, release testing, and resolving production support problems to ensure system and data integrity.
• Designingandmaintainingdatabase objects (tables, views,function,storedproceduresand packages, etc.) to support application functionality.
• Developreports using SQL Server Reporting services.
• Communicatingeffectively orally and in writing to technical and non-technical audience.

Minimum Qualifications
Education: A Baccalaureate Degree from an accredited college or university in Business Administration, Public Administration, Computer Technology, or a closely related field.

Experience: Three (3)years of increasingly progressive experience in computer systems applications programming.

Acceptable Substitutions: Additional years of directly related work experience may be substituted for up to a maximum of two years of the educational requirement on a year-for-year basis.

Other Qualifications
Competencies

The ideal candidate willpossessthe following competencies, asdemonstratedin past and current employment history. Desirable competencies for this position include:

Job Expertise-Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules andregulations.

The ideal candidate will alsopossessa combination of following knowledge and experience:

• Knowledge of a variety of programming concepts, coding practices, and troubleshooting procedures isrequired, including system support, system maintenance andassistingwith software implementation and upgrades.Thedesirableknowledge and experienceareincludedbut not limited to:
• JavaScript
• SQL
• REST APIs
• JSON
• C#
• ASP.net
• PowerShell
• Visual Studio
• IIS
• PL/SQL and/or T-SQL
• 2+ more years of experience withgatheringinformation system requirements, technical analysis, and enduser training techniques.
• 2+ years of experience in relational database concepts, data modeling and database programming, business process modeling, gap analysis, and converting concepts into effective design.
• 2+ years of experience with troubleshooting application issues,maintainingapplication software and report writing.
• 1+ years of experience in web programming languages based on.Netplatformis desirable.
• Working knowledge of Crystal Reports and/or SQL Reporting Services reports.

Problem Solving- Approaches a situation or problem by defining the problem or issue;determinesthe significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Change Management- Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness;facilitatesthe implementation and acceptance of change within the workplace.

Conflict Management-Usesappropriate interpersonalstyles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.

Teamwork & Interpersonal Skills- Develops effective relationships with co-workers and supervisors by helping othersaccomplishtasks and using collaboration and conflict resolution skills.

Multi-Tasking-Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

Communication Skills-Effectively conveys information and expresses thoughts and facts clearly, orally and in writingdemonstrateseffective use of listening skills; displays openness to other people's ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may bedeemedincomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited toproceedin the selection process.Additionalphases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise.

If you have questions about the duties of these positions, theselection, or the hiring processes, please contactJessica [email protected].
Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.
The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's for detailed information on coverage, cost, and dependent coverage.

For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.
01

What is the highest level of education you have completed?

• High School Diploma or the equivalent (GED)
• College (1 to 29 semester units/ 1 to 44 quarter units)
• College (30 to 59 semester units/ 45 to 89 quarter units)
• College (60 to 89 semester units/ 90 to 134 quarter units)
• College (90 to 119 semester units/ 135 to 179 quarter units)
• College (120 or more semester units/ 180 or more quarter units)
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree
• Other
• None of the above

02

If you have a Bachelor's degree or higher from an accredited college or university in a related field, please state the field of study and the issuing accredited college or university.
03

How many years of experience do you have in increasingly progressive experience in computer systems applications programming?

• Less than 3 years
• 3 years or more

04

An acceptable education substitution for the Senior Systems Applications Programmer position is additional years of directly related work experience may be substituted for up to a maximum of two years of the educational requirement on a year-for-year basis. Please describe your experience in the area above.
05

Do you have experience in developing and building workflow automations? If yes, please provide a brief description of some of the solutions you have automated. Please state the number of years you have in designing and building workflow automations to develop business solutions.
06

Do you have experience with application upgrades for Commercial Off the Shelf (COTS) software? If yes, please describe your role in performing the upgrades and how you plan for incompatibilities with the existing software.
Required Question