Global Payments

Systems and Operations Manager

Global Payments • $110K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or relevant experience in a related field.
  • At least 8 years of professional experience in technology.
  • Minimum 3 years in a technology management position.

Responsibilities

  • Oversee and manage Infrastructure, Middleware, and DevOps functions.
  • Plan and schedule the team's workload for efficient execution.
  • Act as the primary contact for client requirements delivery.
  • Use technical acumen to understand the tech stack and contribute to problem-solving.
  • Serve as escalation point for technical incidents, acting as Incident Commander.
  • Ensure timely production of high-quality Technical Incident Root Cause Analyses (RCAs).
  • Integrate best practice Service Management capabilities with shared service teams.
  • Manage risk through development of remediation plans for environments and services.
  • Introduce new standards and tools for infrastructure and software deployment.
  • Lead larger project deliveries within the team scope.
  • Mentor and develop team members to promote high performance.

Benefits

  • Flexible working arrangements.
  • Opportunities for professional development and growth.
  • Collaborative work environment with cross-functional teams.
  • Participation in enterprise-wide initiatives.
  • Potential for mentorship within technology management.
Full Job Description
Job Description

The primary responsibility of this role is to directly oversee, manage and develop the Infrastructure, Middleware and DevOps functions and capability to support the operations, delivery, security and compliance needs of all environments and services offered. Working closely with stakeholders from Client Support, Product Development and shared service teams.

What you'll own:

  • Plan and schedule the team's business-as-usual workload to ensure high quality and efficient execution that maintains stability and security.
  • Act as key point-of-contact for the planning and delivery of client requirements.
  • Use strong technical acumen to obtain a solid understanding of the full tech stack and apply this as a key contributor to problem-solving, troubleshooting and planning.
  • Act as an escalation point for Technical Incidents or Issues with the capability to be the Incident commander in situation where customer impact must be mitigated without delay.
  • Oversee the Production of timely, high-quality Technical Incident Root Cause Analyses (RCAs) ensuring the team deliver on resulting actions within the scope of their responsibilities.
  • Work with Enterprise shared service teams to integrate to best practice Service Management capabilities all teams supporting the business can leverage.
  • Interpret and plan adoption of Technology and Security standards as those are published and evolved.
  • Effectively manage risk to environments and services through the development and execution of thoughtful and permanent remediation plans.
  • Introduce new standards-based tooling, process and practices for the delivery and management of Infrastructure and software deployment, participating in broader Enterprise-wide initiatives as required.
  • Lead delivery of larger projects that pertain to the environments and services within the scope of the teams' responsibilities.
  • Mentor, coach and develop own direct team members to foster a culture of customer service, high performance and results.
  • Direct the priorities for and oversee the execution of activities assigned to offshore and contract resources.


What you'll bring:

  • Bachelor's Degree, Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
  • Typically a minimum of 8 years related professional experience including a minimum of 3 years experience in a technology management position.


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About Global Payments

Global Payments (NYSE: GPN) is a transaction processors and offers worldwide electronic transaction processing services through their high speed, robust electronic information networks. These networks process billions of business and consumer payment card and money transfer transactions annually for customers in the United States, Canada, Europe and Latin America. Global Payments also provides business-to-business payment card and processing services, such as money transfer, cash management, financial electronic data interchange, management information and reporting services.

Global Payments Careers

Join the dynamic team at Global Payments, a leader in payment technology services worldwide. As a pivotal player in the financial technology sector, Global Payments offers unparalleled job opportunities that propel your career forward through innovation and leadership.

Work You’ll Do

At Global Payments, you’ll engage in meaningful work that directly impacts global commerce. Our team is dedicated to redefining how money moves around the world, and by joining us, you’ll contribute to a secure, seamless payment experience for businesses and consumers alike.

Empower Your Professional Growth

Global Payments is not just a company; it's a vibrant community where career growth is fostered through comprehensive leadership and diversity training programs. We believe in nurturing the skills of our employees with advanced training and ample networking opportunities, ensuring every team member can achieve their career aspirations.

Innovate with Us

Innovation is at the heart of Global Payments. Our employees are encouraged to think big and create solutions that influence the industry. With a culture that thrives on new ideas, we provide the tools and freedom necessary for professional breakthroughs.

Join Our Inclusive Team

Diversity and inclusion are the foundations of our corporate culture. At Global Payments, we celebrate diverse perspectives and believe they contribute to our success. We are committed to creating an inclusive environment where all team members, regardless of their background, can thrive.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Global Payments has a position for you. From full-time positions to internships, our hiring process is designed to find not just the right skills but also the right fit for our culture.

Benefits That Work For You

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From health insurance to retirement plans, and flexible working conditions, we ensure our team is equipped to succeed both at work and in life.

Stay Connected

Stay up-to-date with the latest from Global Payments: - **Explore Careers**: Discover the various career paths available at Global Payments. From technology to customer support, find the role that best suits your skills and passions. - **Prepare for Your Interview**: Gain insights into our interview process and find tips on how to prepare your resume to stand out. - **Learn and Develop**: Find out more about our commitment to employee development and how we support your professional growth through continuous learning and opportunities.

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Global Payments? Explore our job opportunities and find out how your expertise can help shape the future of global payments.

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Learn more about Global Payments
Size
25,000 employees
Market Cap
$25.8 billion
Industry
Net Income
$584.5 million
Founded
1967
5 Year Trend
+31.1%
Revenue
$7.4 billion
NASDAQ

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