Work Location: Hybrid
Work Hours: Day Shift with Core Business hours. Eastern standard time.
Purpose: Under the general direction of the management team and Senior staff, the Systems Analyst - Technical (Epic Beaker) Professional requires a high degree of experienced analytical and solid project management experience. This role requires the ability to perform and lead tasks such as defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs within budget and targeted deadlines. Serves as the lead of complex technical projects overseeing the design, development, testing, and installation of IT solutions within a client group. Serves as a mentor for other analysts.
Responsibilities:
• Support and Maintain Epic Beaker Application.
• Troubleshoot and Resolve Application Issues.
• Maintain Reference Lab test compendiums.
• Manage Reference Lab interface error queues and result routing issues.
• Mentor Team Members.
• Documentation: Complete detail-oriented documentation for new and complex processes. Ensure quality and validity of documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
• Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 issues.
• System Development Life Cycle (SDLC): Ability in defining how to use different SDLCs, ability to establish processes around SDLCs.
• Vendor Relationships: Interact with vendor (technical issues, project initiatives) independently, as necessary. Ability to function as the point person for issues escalation.
• Report Writing/Analysis: Define report criteria and analyze complex reports. Make modifications to complex reports.
• End User Training: Collaborate with training team on Beaker training content. Manage onboarding programs for super users, as necessary.
• Application Upgrades and Implementation: Identify new functionality and/or hardware requirements. Creates test plans.
• System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
• *Performs other duties as assigned.
Qualifications:
• Typically has 7+ years' experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to exceed expectations.
• Ability to work independently and in a team-based environment.
• Effective in mentoring and leading less experienced team members.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (System Development Life Cycle) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
• Additionally, this position may be required to maintain standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
Top 3 Skills Needed:
1.Epic Beaker Application Expertise
o Epic Beaker Clinical Pathology (CP) and/or Anatomic Pathology (AP) build, testing, troubleshooting, and support.
o Understanding laboratory workflows, specimen processing, result reporting, and integrations.
2.Analytical Problem Solving & Production Support
o Ability to independently investigate complex issues, perform root cause analysis, and resolve high-priority incidents.
o Experience supporting mission-critical healthcare applications.
3.Project Leadership & Stakeholder Communication •
o Ability to lead beaker upgrades and optimization efforts.
o Strong communication skills when working with laboratory operations, providers, vendors, and technical teams.
Preferred backgrounds:
o Epic Beaker Analyst
o Epic Application Analyst
o Laboratory Information Systems (LIS) Analyst
o Clinical Systems Analyst
o Healthcare IT/Application Support Analyst
Licensure, Certifications, and Clearances:
Act 34
Preferred Certifications: Epic Beaker CP Certified • Epic Beaker AP Certified • Epic Application Certified/Accredited/Proficiency
