Requisition number
199471E
Date posted
05/28/2026
Systems Analyst, Provider Experience, Regional Digital SolutionsPDHIS
Vancouver, BC
Within the context of the Information Management Information Technology Services (IMITS) lower mainland consolidated area that provides services to Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority and other lower mainland consolidated services (VPPL), the Systems Analyst, Clinical Solutions reports to the Manager or designate in this professional level job works with independence within a multi-site health care environment. The Systems Analyst develops and maintains complex new and existing clinical application systems which impact several functional areas throughout VPPL utilizing working knowledge of SQL, clinical information systems, electronic medical record (EMR) applications and MS Office applications (Word, Excel, Visio, PowerPoint, and Project). The Systems Analyst provides technical direction advice to help translate business needs into requirement technical specifications and provides systems support including technical and application troubleshooting, coordination of upgrades and enhancements, and the creation and maintenance of application documentation, including service level agreements and backup and disaster recovery plans. The Systems Analyst carries out analysis and documentation of business requirements for clinical applications, the evaluation of software features and functions, and the implementation, testing, deployment, documentation and support of application systems. Provides application support of all aspects of system development life cycle from planning, analysis, design, implementation and maintenance of a clinical system.
The Systems Analyst requires considerable knowledge of the computing environment and is expected to remain current with IMITS procedures and policy changes.
What you'll do - Conduct feasibility studies for clinical applications through methods such as determining user and/or department requirements, performing feasibility/impact analysis and completing current and future state analysis, examining and identifying problems with existing systems and recommending modifications to and/or new systems.
- Develop specifications for complex clinical application systems by performing duties such as gathering detailed information from user departments and translating them into technical system requirements; analyzing requirements; developing and documenting system functionality/standard system operating procedures, designing forms, preparing flow charts, detailing hardware and software specifications, and preparing briefing notes and detailed implementation plans. Utilize formal data gathering techniques and analysis tools such as, business process flowcharts, data flow diagrams, project and steering dashboards, roles and responsibility matrix (RACI), and work effort estimates.
- Implement system changes and break fixes following IMITS change control processes and incident management processes. Perform maintenance activities on various clinical applications according to departmental standards by methods such as executing standard system operating procedures and making system changes based on the specifications developed.
- Develops specifications/build system activities, and performs modification and enhancement tasks according to departmental standards and using tools such as Visual Studio, Powerhouse, Oracle Developer, PowerBuilder, and Crystal Reports and other query tools as well as MS office applications (Word, Excel, Visio, PowerPoint, and Project), Crystal Reports, SQL and Service Desk Tools such as Service Now. Participates in implementation and go live/activation support on site.
- Measure and document system performance metrics, measures and projects transaction volumes and response times, and liaise with vendors and users in order to assist with the with analysis of system performance and the development of capacity plans for assigned clinical applications.
- Support system upgrades and implementations by performing tasks such as preparing all domains; implementing changes to all environments following the change control process; performing all components of testing (e.g. unit, functional, regression, user acceptance testing); performing other system tasks such as data conversion and extraction routines; logging and remediating issues; evaluating error reports; documentation of final results; and go live planning and support.
- Assemble, create and maintain information systems technical and operational documentation according to departmental standards and using tools such as the Microsoft Office Suite.
- Assist with the preparation of Requests for Information/Proposal, and the development of evaluation processes and tools, and evaluation of vendor responses by performing tasks such as participating in various working groups, gathering and documenting detailed application requirements, coordinating and documenting project team and vendor communications, preparing evaluation tools, and organizing and documenting product evaluation results.
- Provide system support to users by performing tasks such as troubleshooting system software problems, testing alternative solution, reviewing impact of implemented resolutions over time, and by developing a comprehensive understanding of the clinical application needs and business processes, and recommending optimum use of application software.
- Attends meetings to provide input on operational requirements of the area, meeting with senior staff/leaders to determine priorities and needs; supporting clients in identifying technical/system deficiencies, providing options and presenting to decision makers, negotiating with client departments and other project teams, and providing user training as required. Documents service level agreements between IMITS and the clients for clinical applications.
- Provide training related to clinical application systems to other IMITS staff for first level and technical support by performing tasks such as developing training materials, conducting training sessions, and developing and maintaining reference materials.
- Maintain a good working relationship with the application/technical vendor. Liaise with vendors or third party services personnel to troubleshoot and remediate issues, collaborate with vendors on patches and releases and create detailed Service Requests documents. Review support calls related to clinical application systems, and suggest strategies to reduce support calls.
- Attend team meetings, participate in team discussions and projects, and actively participate in continuous quality and process improvement activities by reviewing job workflow, reporting system issues and errors, and providing input/feedback to the Manager/Team Lead such as identifying roadblocks and inefficiencies, and proposing possible solutions.
- Perform other related duties as assigned.
What you bring Qualifications
- Graduation from a recognized diploma or degree program in Computer Science or Health Information Science, plus three (3) years' recent related experience, or an equivalent combination of education, training, and experience.
- May be required to travel and/or participate in an on-call rotation.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within CST Sustainment, PDHIS contexts found in the foundational documents including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Ability to organize work.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to operate related equipment.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
Job Type: Regular, Full-Time
Wage: $49.03 / hour
Location: 1795 Willingdon Avenue, Burnaby BC V5C 6E3
Closing Date: Applicants accepted until position is filled
Hours of Work: Monday to Friday 08:00-16:00
Requisition #: 199471E
