We are seeking a Systems Analyst Lead who would be in charge of executing the design, deployment and overall management of enterprise computers, servers, and systems. Who is able to partner with cross system teams to ensure scalable and repeatable technology solutions to support business and stakeholder requirements.
Systems Support & Troubleshooting
- Provide Tier 3 escalation support and perform root cause analysis for complex system and enterprise software issues.
- Configure and manage system settings, permissions, and policies within Windows and Linux environments to resolve enterprise-level issues.
- Gather and analyze system data to diagnose performance degradation, outages, and application failures.
- Utilize ITIL methodology and ticketing systems to manage incidents, changes, problems, and service requests while maintaining SLA compliance.
Project Leadership & Enterprise Collaboration
- Lead departmental cross-team IT projects and technical workstreams to drive process optimization and measurable ROI.
- Serve as SME during incident management and major system events, guiding resolution efforts and post-incident documentation.
- Advise business analysts, stakeholders, and cross-functional technology teams on best practices for executing technical requirements.
- Conduct system customizations, implementations, upgrades, and documentation for business-critical systems.
- Coach and mentor team members on best practices for supporting enterprise software and infrastructure.
- Communicate effectively with business and IT stakeholders to deliver scalable, repeatable technology solutions.
Technical Integration & Development Support
- Demonstrate advanced understanding of API development and message protocols including REST, SOAP, XML, JSON, and tools such as Postman.
- Support integration across enterprise systems to ensure seamless data exchange and operational continuity.
Virtualization & Network Management Experience
- Administer Virtual Desktops and Hypervisor technologies including virtual machine provisioning, configuration, performance tuning, patching, and lifecycle management.
- Diagnose and resolve VLAN, DNS, DHCP, and TCP/IP-related issues using tools such as Wireshark and TCPdump.
- Help support network performance optimization and ensure secure, stable connectivity across business systems.
Other Requirements
- In-office work and regular attendance required.
MINIMUM QUALIFICATIONS:
• Five (5) or more years of experience in the field or in a related area.
• Development, documentation, process flows, manage multiple tasks, ITSM, troubleshooting, configuration, operations systems, database, messaging, API, system integration, testing, release planning.
• Written and verbal communication, customer service, stakeholder alignment, relationship building, time management, team collaboration, leadership, coaching, mentoring, public speaking, delegation
STANDOUT QUALIFICATIONS:
• Bachelor's degree in Information Technology or related field
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Pay Range:
$103,300.00 - $177,700.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
