UPMC is seeking qualified applicants for a full-time Intermediate Systems Analyst (Epic Beacon) position. This role provides work-life balance and the opportunity to collaborate within a supportive team led by effective leadership. Individuals possessing Epic experience, Beacon certification, and expertise in Oncology are strongly encouraged to apply.
Work Location: Hybrid-The position will be primarily remote (approximately 95%), with occasional site visits required for workflow observation and related tasks.
Work Hours: Day shift: 8 am-4 pm EST with on-call coverage.
Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services, defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs in the Oncology/Infusion workspace.
Responsibilities:
• Work in tandem with UPMC pharmacy, lab, operations, leadership, and other departments to build, test, support, and document Oncology and Non-Oncology pharmacy driven workflows. Additionally, recognize opportunities for process optimization.
• Second Level Support (Including Maintenance Activities): Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.
• Project Management: Create and contribute to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
• Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
• Data Quality: Maintain data quality at all times.
• Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
• System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
• Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
• Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
• Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors. *Performs other duties as assigned.
• Provide ongoing troubleshooting, support, and maintenance of production applications which includes 24/7 on call coverage.
Qualifications:
• Typically has 2+ years' experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to meet expectations.
• Ability to work independently and in a team-based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent and practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
• Previous oncology experience - preferred
• Epic Ambulatory Certified - preferred.
• Epic Beacon certified - preferred.
• LPN, RN, OCN credentials preferred.
• Current or past UPMC employee or contract-preferred
Licensure, Certifications, and Clearances:
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