Work Location: Fully Remote
Work Hours: Day Shift Core Business hours eastern standard time.
Purpose:
Under the general direction of the manager, the Systems Analyst - Team Lead supervises the day-to-day operations of a functional team of individual contributors within the Information Services Division. Provides support for development, installation, and delivery of technology products and services within specific departmental teams.
Responsibilities:
• Supervises a team as part of a technology operations program.
• Completes performance evaluations and coaches/mentor's staff.
• Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach.
• Work with ISD staff, clients, and/or vendors to evaluate, develop, and implement solutions.
• Create and apply process improvement to increase product and service quality to achieve business objectives.
• Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
• Provides input on budget planning.
• Assure quality of information through business case and solution testing; validate results to initial business needs.
• Design and document system level, IS operations level, and/or end user level procedures to support business applications.
• Responsible for ensuring that service is provided to the ISD client community, patients, families, and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
• Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.
• Act as primary point of contact for team's Disaster Recovery Plan.
• May be asked to lead people when working on specialized IT and/or systemwide projects.
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.
Qualifications:
• Seven years of total related experience, including one year experience as a senior or lead, OR equivalent combination of education/experience.
• Professional knowledge of IT methods.
• Proficient understanding of IT strategy and how it relates to business objectives.
• Ability to successfully supervise projects to completion on time and within budget.
• Ability to make decisions or recommendations based on various types and amounts of information.
• Additionally, this position may be required to maintain standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
Preferred:
• Current or past UPMC employee or contractor.
Licensure, Certifications, and Clearances:
Act 34
