Work Location: Hybrid

Work Hours: Work Hours: Day Shift with Core Business hours. Eastern standard time.

Purpose: Under the general direction of the management team, the Systems Analyst - Expert(Epic Beaker) requires a high degree of managerial and/or technical expertise in a designated area with experienced management and/or technical, analytical capabilities, ability to perform and manage all tasks required to providing services to meet client IT and business needs within budget and targeted deadlines. Serves as a mentor for other analysts.

Responsibilities:

• Support and Maintain Epic Beaker Applications.

• Troubleshoot and Resolve Application Issues.

• Maintain Reference Lab test compendiums.

• Manage Reference Lab interface error queues and result routing issues.

• Mentor Team Members.
• Documentation: Create detail-oriented documentation for new and complex processes. Responsible for quality and validity of documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
• Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 issues.
• Project Management: Manage multiple complex projects independently. Facilitate full project management life cycle independently. Prioritize projects. Update all project management and time tracking tools accordingly.
• Vendor Relationships: Interact with vendor (technical issues, project initiatives) independently as necessary. Act as a point person for issue escalation.
• Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports. Communicate with the business/act as a Business Analyst. Ensure data governance is involved when necessary.
• End User Training: Collaborate with training team on Beaker training content. Manage onboarding programs for super users, as necessary. Provides continuing education for team members.
• Process Improvement: Ownership over process improvement. Successfully implements processes. Recognize opportunities for process improvement. Makes expert recommendations on process improvement.
• System Integration: Responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
• May be asked to lead people when working on specialized IT and/or systemwide projects.
• Effectively performs Production Services team-specific activities as applicable: -EMDS -Security -System quality -Technology -Decision support -Code management -Hardware -Change management -Issue management -Environment management -Formulary/M.
• *Performs other duties as assigned.
• *Performs in accordance with system-wide competencies/behaviors.

Qualifications:
• Typically has 10+ years' experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to exceed expectations.
• Ability to work independently and in a team-based environment.
• Effective in mentoring and leading less experienced team members.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
• Additionally, this position may be required to maintain standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Top 3 Skills Needed:

1.Epic Beaker Application Expertise
• Epic Beaker Clinical Pathology (CP) and/or Anatomic Pathology (AP) build, testing, troubleshooting, and support.
• Understanding laboratory workflows, specimen processing, result reporting, and integrations.

2.Analytical Problem Solving & Production Support
• Ability to independently investigate complex issues, perform root cause analysis, and resolve high-priority incidents.
• Experience supporting mission-critical healthcare applications.

3.Project Leadership & Stakeholder Communication
• Ability to lead beaker upgrades and optimization efforts.
• Strong communication skills when working with laboratory operations, providers, vendors, and technical teams.

Preferred backgrounds:
• Epic Beaker Analyst
• Epic Application Analyst
• Laboratory Information Systems (LIS) Analyst
• Clinical Systems Analyst
• Healthcare IT/Application Support Analyst

Licensure, Certifications, and Clearances: Act34

Preferred Certifications: Epic Beaker CP Certified • Epic Beaker AP Certified • Epic Application Certified/Accredited/Proficiency