Systems Analysts are responsible for the definition, refinement, design, testing, and implementation of highly technical requirements based on the business/functional requirements communicated by the Product Owner. System Analysts are also responsible for the preparation and publication of technical documentation (e.g., release notes) that support the continuous delivery of software. Systems Analysts are experts in identifying and analyzing defects within their products, and work with various members of a delivery team to ensure the deliverables produced align with the guidelines and standards defined by architects.

The Systems Analyst - Contract Lifecycle Management (CLM) is responsible for understanding user requirements and managing domain-specific systems across the enterprise contract ecosystem, specifically focusing on the Icertis Contract Intelligence (ICI) platform and its integrations with SAP Ariba and other internal applications. This role performs detailed technical system and data analysis to develop specifications representing both user interface configurations and data interface requirements. The Systems Analyst will configure and maintain Icertis Contract types, Templates, Clauses, Rules, Approval workflows, User permissions, and business rules based on evolving business requirements. Acting as a key bridge between business needs and technical execution, the position involves interfacing directly with software vendors to resolve complex technical issues, providing critical input into system designs, and assisting with cross-platform configurations. Operating within an Agile framework, the Systems Analyst ensures stable production support, seamless contract data flows, and the successful delivery of platform enhancements and migrations.

ROLE

• Defines highly technical requirements aligned to functional requirements defined within user stories.
• Performs systems and data analysis on applications/products to understand functional design requirements, and performance accuracy and efficiency.
• Collaborates with product team members to ensure technical requirements implemented by application teams adhere to the guidelines and standards defined by architects.
• Analyzes and delivers complex cross-functional business requirements and process flows.
• Configures and maintains Icertis Contract types, templates, clauses, rules, approval workflows, user permissions, and business rules based on evolving business requirements.
• Implements platform enhancements including new metadata fields, UI components, complex workflow logic, and template updates while ensuring strict compliance with governance and change-control processes.
• Manages translation workflows for multilingual templates, clauses, metadata, and UI labels; coordinate with translation vendors or internal language teams to validate content and ensure global consistency.
• Handles day-to-day functional operations and production incidents by performing detailed root-cause analysis, validating data issues, and monitoring workflows, scheduled jobs, and integration queues.
• Partners and coordinates directly with Icertis Support for timely resolution of complex platform issues.
• Monitors Icertis product releases, evaluates new features, and recommends continuous improvements to optimize contract lifecycle processes and enhance platform performance.
• Collaborates with business stakeholders to gather requirements, document functional specifications, define process flows, and map end-to-end contract lifecycle processes.
• Participates in all SDLC phases for ICI enhancements, integrations, and configuration changes: spanning requirements, design, development support, testing, deployment, and post-production validation.
• Creates functional/integration regression testing scenarios during the unit testing phase, validates functional logic, and collaborates closely with technical teams during development.
• Executes Promote-to-Production (P2P) activities, including migration of configuration changes, deployment validation, environment readiness checks, and post-deployment verification.
• Conducts deployment readiness checks and coordinates with business teams for User Acceptance Testing (UAT) and final sign-off.
• Partners with integration teams to define data mappings, API specifications, and interface validations for core upstream/downstream systems like SAP Ariba and internal applications.
• Troubleshoots integration failures, validate payloads, monitor API logs, and ensure accurate, consistent data flow across the ecosystem.
• Supports procurement-specific contract processes by validating supplier data and ensuring contract alignment with broader procurement workflows.
• Leads data migration activities from legacy CLM systems or contract repositories into Icertis by analyzing legacy contract data structures, metadata, clause libraries, templates, and workflow logic.
• Defines and documents comprehensive data mapping workbooks, performs data quality checks, identifies data gaps or legacy limitations, and works with business stakeholders to resolve inconsistencies.
• Validates migrated records, templates, clauses, and metadata across environments while participating in cutover planning, mock migrations, final production migration cycles, and post-migration stabilization.
• Maintains up-to-date, comprehensive functional documentation, including the Icertis Configuration Workbook and support help documents.
• Provides onboarding support, system demos, and ongoing functional guidance to both business stakeholders and IT teams to drive platform adoption.

REQUIRED

• 5+ years of dedicated expertise in the Icertis Contract Intelligence (ICI) platform or equivalent enterprise contract management solutions (e.g., SAP Ariba Contracts, DocuSign CLM, Sirion, Ironclad, etc.).
• 5+ years of experience configuring and optimizing distinct contract types, including underlying clause libraries, dynamic smart rules, and complex approval workflows.
• 5+ years of experience managing the end-to-end functional delivery of enterprise-level platform implementations, major upgrades, and hypercare/post-go-live stabilization.
• 5+ years of experience in production support, systematically resolving complex platform defects, workflow bottlenecks, and integration queue failures within established SLA targets.
• 3+ years of experience leading legacy contract data migrations, including metadata mapping, data quality validation, and final cutover planning for high-volume repositories.
• 3+ years of experience executing Promote-to-Production (P2P) deployment cycles, configuration migrations, and environment readiness checks across multi-tier sandbox and production environments.
• 3+ years of experience authoring and maintaining detailed functional artifacts, including Configuration Workbooks, system design blueprints, and standard operating procedures.
• 3+ years of experience operating within an Agile/Scrum framework, managing configuration workloads and user stories across active sprint cycles.
• 2+ years of experience defining data mappings, API specifications, and interface validations for core upstream/downstream enterprise systems (such as SAP Ariba).
• Able to support off-hours work as required, including weekends, holidays, and 24/7 on-call responsibilities on a rotational basis.

Recommended

• Experience conducting system onboarding, tool demonstrations, and functional training sessions to establish tiered internal support models for end-users and IT support professionals.
• Working knowledge of ServiceNow (CARTS+) Portfolio and Program Management modules.
• Prior experience or knowledge of SAP Ariba or PeopleSoft software/systems is preferred.
• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Required Documents
• Cover Letter
• Resume

Pay Ranges:

Level 1 - $32.60/hr - $48.08/hr

Level 2 - $90,000 - $120,000

Level 3 - $115,000 - $145,000

Level 4 - $135,000 - $175,000

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.