I. DESCRIPTION OF SERVICES
Texas Comptroller of Public Accounts requires the services of 2 Systems Analyst 3, hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst 3, Applications/Software Development and the specifications outlined in this document for the Texas Comptroller of Public Accounts.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Comptroller of Public Accounts and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Comptroller of Public Accounts will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

Position Requirements. The CPA Work includes, but is not limited to, the following:
• Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
• Responsible for functional HR expertise, including, but not limited to:
o Workforce Administration
o TAM/CG
o HR Security Set-up and row-level security
o Interpret and apply state statutes, HR policies, and labor regulations
• Responsible for providing functional support for the CAPPS HR/PY application, and shall be a point of contact for CAPPS agencies as applicable.
• Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
• Responsible for functional configuration skills, including, but not limited to:
o Setting up tables (job codes, positions, departments, compensation, etc.)
o Understanding HR business units, Set IDs, and Table structures
o Configuring workflow (AWE-Approval Workflow Engine)
o Creating queries using PS/Query and SAP Business Objects
• Responsible for ensuring CAPPS adheres to the Family Medical Leave Act (FMLA), including, but not limited to:
o Defining and refining FMLA plans and entitlements
o Customizing appropriate leave types
o Ensuring module integration with Payroll and the Time and Labor modules
o Assisting with compliance reporting and auditing
• Responsible for technical skillsets for applicable tools, including, but not limited to:
o Understanding Application Designer (records, fields, pages, components)
o Integration Broker (Web Services, REST/SOAP Integrations)
o SQR and BI Publisher report customization
o SQL Proficiency
o Understanding of PeopleSoft security, inclusive of *** multitenancy requirements
o Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
• Responsible for tools and environment knowledge, including, but not limited to:
o PUM (PeopleSoft Update Manager) and Change Assistant
o Fluid UI changes and page navigation
o Lifecycle management and selective adoption
o Elasticsearch/Search Framework
o Data migration and compare reports
• Responsible for cross-functional collaboration, including, but not limited to:
o Strong problem-solving and troubleshooting
o Ability to interpret the *** HR policies into system configuration and code modifications
o Requirements gathering for applicable break/fix or system enhancements
o Documentation and testing (UAT, regression testing)
o Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
o Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
o Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
o Providing structured cross-training to support junior analyst capability growth.
o Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
• Responsible for project-level coordination and participation, including, but not limited to:
o Expansions that include additional module implementations or enhancements for agencies
o Cyclic processes such as fiscal year-end, calendar year-end, 1095 creation and distribution, *** legislative changes, federal mandates, and third-party integrations.
o Performs all duties following CPA's processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
• Performs all duties following CPA's processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
• Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
• Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
• Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
• Responsible for validating that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
• Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
• Actively participates in CPA's Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
• Participates in Disaster Recovery and Upgrade Testing activities.
• Makes presentations at CAPPS User Groups and the CAPPS Steering Committee.
• Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
• Performing other related Work as assigned.

II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience
8 Required Extensive Texas public sector experience, directly working for or supporting a Texas state government agency
8 Required Extensive experience supporting the HR module in PeopleSoft HCM version 9.2
8 Required Extensive knowledge and understanding of *** applicable policy.
8 Required Extensive knowledge of federal labor laws.
8 Required Experience preparing WCAG 2.1-compliant materials for distribution.
8 Required Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
8 Required Extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies
4 Required Experience performing functional project management activities in support of CPA's CAPPS program
3 Required Knowledge of Information Technology Infrastructure Library principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
3 Required Experience with CAPPS Central production and expansion functional support activities for more than 100 agencies and 5 Hub instances.
4 Preferred CPA experience supporting the FMLA module to enter and track FMLA balances for all FMLA plan types in the CAPPS system
4 Preferred CPA experience participating in Fiscal Year-End processes specific to reorganizational changes and legislative mandates for CAPPS
4 Preferred CPA experience supporting CAPPS by loading mass salary actions for agencies
4 Preferred CPA experience performing customer-facing responsibilities in support of the CAPPS expansion efforts for Central and Hub agencies
4 Preferred CPA experience gathering requirements and writing functional specifications for legislatively mandated benefit enrollment programs using web services to communicate between different state agencies for CAPPS
4 Preferred CPA experience performing SQL actions needed to keep the CAPPS, and SPRS systems in sync
4 Preferred Experience with and knowledge of CPA's legacy Statewide Financial Systems production support activities