Systems Administrator

Position Type: Full-time | Schedule: Hybrid, 3 days in office and 2 days remote

The Systems Administrator will support, secure, and improve the organization's technology environment across networking, Microsoft 365, endpoint management, identity, email, and cloud-based services. This role is ideal for a hands-on administrator who can manage day-to-day operational needs, lead technical improvements, support cross-departmental initiatives, and partner closely with the Senior Systems Administrator and Help Desk Manager to strengthen the overall technology stack.

Key Responsibilities

Networking and Infrastructure

• Manage, patch, configure, and troubleshoot firewalls, switches, wireless access points, and related network infrastructure.

• Support Azure networking components and cloud connectivity requirements.

• Administer and troubleshoot VPN connectivity for users, offices, and business needs.

• Coordinate office wiring projects, including working with contractors to install cabling and network infrastructure in new or remodeled offices.

Microsoft Intune and Endpoint Management

• Manage device patching, software deployment, and endpoint configuration through Microsoft Intune.

• Create, deploy, and maintain remediation scripts to improve device compliance and resolve recurring issues.

• Monitor endpoint health, analytics, compliance trends, and device performance indicators.

• Administer configuration profiles, compliance policies, and security settings for managed devices.

• Support mobile device management, including company cell phone management and AT&T vendor coordination.

SharePoint, Microsoft 365, and Collaboration Platforms

• Create, configure, and maintain SharePoint sites to support business collaboration and information sharing.

• Manage Microsoft 365 and unified groups, including ownership, membership, and lifecycle support.

• Support intranet management, content organization, permissions, and platform improvements.

Identity, Access, and Security Administration

• Administer identity provider platforms, including Okta and Microsoft Entra ID.

• Manage, review, and update conditional access policies, MFA requirements, and authentication controls.

• Support Entra application registrations, role-based access control, Graph API permissions, and related security settings.

• Implement and support application integrations, including SCIM provisioning, SSO, and identity lifecycle workflows.

Onboarding, Data Migration, and Domain Administration

• Support user and office onboarding activities, including system setup, access readiness, and technology coordination.

• Perform email and file data migrations as part of onboarding, transition, or consolidation projects.

• Manage DNS registration and domain implementation tasks for new offices, brands, or business requirements.

Email, DNS, and Marketing Platform Support

• Administer email-related DNS records and authentication controls, including SPF, DKIM, and DMARC.

• Support journaling and email compliance requirements.

• Assist with configuration and support for marketing and communication tools such as Constant Contact and Snappy Kraken.

Escalation Support and Continuous Improvement

• Handle escalations from the Help Desk, providing advanced troubleshooting and timely resolution for complex technical issues.

• Work closely with the Senior Systems Administrator and Help Desk Manager to improve tools, processes, documentation, and the broader technology stack.

• Contribute to cross-departmental initiatives by translating business needs into reliable, secure, and scalable technology solutions.

• Identify opportunities for automation, standardization, improved monitoring, and operational efficiency.

Qualifications

• 5-7 years of experience in a systems administration role preferred.

• Hands-on experience administering Microsoft 365, Microsoft Intune, Microsoft Entra ID, SharePoint, Exchange Online, and endpoint management platforms.

• Working knowledge of networking concepts, including firewalls, switching, wireless, VPN, DNS, and Azure networking.

• Experience with identity and access management, including SSO, SCIM, MFA, conditional access, RBAC, and application permissions.

• Ability to troubleshoot escalated technical issues across endpoints, networking, identity, email, and cloud services.

• Strong communication skills with the ability to work effectively with IT teammates, vendors, contractors, and non-technical business stakeholders.

• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Experience with scripting, automation, documentation, monitoring, and process improvement is preferred.

Ideal Candidate

The ideal candidate is a proactive, detail-oriented systems administrator who enjoys solving complex problems, improving operational processes, and supporting a secure and reliable technology environment. This person should be comfortable owning technical responsibilities independently while collaborating closely with IT leadership, help desk staff, vendors, and business partners.