Abile Group has an exciting and challenging opportunity for a Systems Administrator (PITD) on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

• Provides Tier 1/Tier 2 support of the operations and sustainment of all NCE mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned.
  • Operations & Sustainment
  • Asset Management & Inventory
  • Issuance & Return-to-inventory
  • Recapitalization efforts & activities
  • Vendor interaction & interfacing

• Operations and Sustainment:
• Provides exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.
• Assists with all functions within the PITD store in compliance with policies and procedures.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• Processing hardware requests and completing administrative work for asset accountability.
• Configuring smartphones with unclassified email and other mission essential applications.

• Software and Hardware Support:
• Images laptops and install specialized software as requested, adhering to standardized configurations.
• Provisions RSA tokens to new NCE employees and contractors, ensuring secure access to systems.
• Provides technical support to users, resolving hardware and software issues efficiently and effectively.

• Mobile Device Management (MDM):
• Configures smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
• Monitors the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
• Manages and tracks the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.

• Asset Management and Accountability:
• Processes hardware requests, ensuring timely fulfillment and accurate documentation.
• Maintains meticulous inventory control, tracking IT assets throughout their lifecycle.
• Performs administrative tasks related to asset accountability, ensuring compliance with NCE policies.
• Supports the life cycle management of all NCE PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.

• Records Management:
• Maintains accurate and organized records related to IT assets, user accounts, and security protocols.

Clearance Required: TS/SCI with ability to obtain a CI Poly.

Degree and Years of Experience: Bachelor of Science degree (Computer Science, Information Systems, or Business is preferred) or Experienced System Administrator with 3-5 years’ experience in related field.

Required Certifications:

• DoD 8140 - CompTIA Security+ certification.

Required Skills:

• Experience using Microsoft Intune. 
• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues.
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance.
• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations.
• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results.
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment.
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity.
• Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction.
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.