Executive Support Specialist - IT

Constellation Energy Generation, LLC. • $77K — $86K *
Baltimore, MD 21215In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or 2-5 years in IT Customer Support, or 5-8 years relevant experience
  • Technical skills in Active Directory, Windows OS, Mac OS, and Office 365
  • Strong problem-solving skills
  • Excellent communication skills, both verbal and written
  • Experience with business applications such as Service Now and Asset Suite

Responsibilities

  • Manage day-to-day operational support of service desk and workplace technologies
  • Provide front-line technical support for hardware, software, and peripherals
  • Respond to and resolve service tickets according to SLAs
  • Support various platforms including desktops, laptops, and video conferencing equipment
  • Coordinate IT projects and ensure timely delivery
  • Provide high-level technical support for executives during meetings
  • Engage in emergency response and ensure business continuity

Benefits

  • Opportunity for occasional travel to support executive needs on short notice
  • Availability to assist executives outside of regular hours
  • Professional development through training in new technologies
Full Job Description
PRIMARY PURPOSE OF POSITION

Provides day-to-day operational support of the service desk, workplace technologies and devices in accordance with service level agreements and business priorities. Effectively manages client engagements and service requests for both on-site and remote customers. Performs activities related to device lifecycle management such as procurement, provisioning, IMACs (install, move, add and changes), refresh and disposal as well as inventory management. For Executive/VIP clients this often involves configuration and setup of activities that are often self-service for our typical business customers. BU specific IT requests such as projects, restoration services, storm duty and emergency response is supported as needed. This position provides technical 1x1, personalized high touch support for Executive/VIP clients, high profile meetings/events that include overall setup of meeting location, technical support and coordination of presentation material as well as video conference equipment support. This position is also required to travel to support executive requests at a moment's notice and ensure that all technical aspects for the executives are taken care of.

PRIMARY DUTIES AND ACCOUNTABILITIES
  • Client Relationship Management - help establish and maintain IT Client relationships which includes:
    • Provides front-line primary technical request support to end users on various technical issues and problems relating to hardware, software and peripherals.
    • Responds to, documents and resolves service tickets in a timely manner in accordance with IT Service Level Agreements.
    • Utilize problem-solving skills to analyze, consult, diagnose and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
    • Provides support for desktop computer systems, including repair, installation, and testing of systems, peripherals, and software.
    • Provides support for multiple platforms including desktops, laptops, mobile devices, video conferencing equipment, printers, scanners, and plotters.
    • Performs remote troubleshooting and guide clients in basic installations.
    • Acts a technical liaison between the business, vendors and IT for technical solution and product evaluations.
    • Inform users of known network degradations that affect IT office equipment.
    • Provide 24/7 support for the office of the CEO, Corporate offices, Transportation department, members of the executive branch and their supporting staff.
  • Project Support - coordinate and or execute projects involving IT resources and client engagement.
    • Works with project teams to ensure the timely and successful delivery of IT projects related to end user devices or support of hardware related to client engagement.
  • Executive Support - perform break fix, end user device service requests for VIP clients.
    • Availability to executives during off hours as needed for support.
    • Travel occasionally with short notice, to support executive leadership meetings on location as well as offsite at least quarterly.
    • Provide information at an executive level explaining what needs to occur and why.
    • Train executive and VIP users in new technology and systems as needed.
    • Handle sensitive information and data discreetly and in accordance with company policy.
    • Provide high level meeting support for Senior executives and Board members on and off-site. This includes coordinating with vendors to ensure they provide accurate support for the meetings and ensure accurate support is in place for the video conferencing systems.
    • Provide high-level technical support and advice to company executives and other VIP users. Bridge the gap between technology and the users with my technical knowledge. This allows me to effectively articulate and simplify technology to the Executives & Senior Executives when assisting them on issues that are reported.
  • Business continuity and emergency response - Ensures business continuity during all emergency responses.
    • Engages in all emergency response situations such as storm support or network outages.
    • Maintain open line of communication with leadership, the ITOC and point of engagement.
  • Change Management (CM) - Support CM activities related to new or enhanced Services provided by IT
  • Knowledge Management - create and modify knowledge articles to improve customer experience.
  • Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model.
  • Vendor Coordination - Work with vendor partners included but not to limited escalations, escorts, etc.

MINIMUM QUALIFICATIONS
  • Bachelor's degree and typically 2-5 years of related experience in IT Customer Support or 5-8 years relevant work experience.
  • Appropriate technical skills Active Directory, Windows OS, Mac OS, Office 365, Mobile Devices, Business Applications such as Service Now, Asset Suite, etc.
  • Strong problem-solving skills
  • Excellent communications skills (written and verbal)


PREFERRED QUALIFICATIONS
  • A+ and Network+
  • Customer Service Experience
  • Knowledge of business practices and processes in ITIL, Agile, etc.

About Constellation Energy Generation, LLC.

Constellation Energy Generation, LLC Careers

Joining Constellation Energy Generation, LLC presents an unparalleled opportunity to become part of a team of professionals dedicated to leading the energy sector through innovation and sustainable practices. As one of the foremost companies in energy generation, Constellation Energy Generation, LLC offers a variety of career paths filled with advancement and growth opportunities.

Explore Job Opportunities

Constellation Energy Generation, LLC is continuously seeking talented individuals who are eager to drive change and excel in a dynamic industry. With a range of positions available, from engineering to business development, the company provides a platform for professionals at every stage of their career to flourish.

Internship Programs

Kickstart a career in energy with Constellation Energy Generation, LLC’s internship programs. These opportunities allow students to gain hands-on experience, develop essential skills, and work alongside seasoned professionals. Internships at Constellation Energy Generation, LLC are stepping stones to full-time positions and a great way to build a network within the energy sector.

Culture and Benefits

Constellation Energy Generation, LLC is committed to fostering a workplace where diversity and inclusion are integral to the company culture. Employees enjoy a comprehensive benefits package that supports both their professional and personal lives, promoting a healthy work-life balance. The company’s dedication to leadership and diversity training ensures that all team members have the resources they need to succeed.

Professional Growth and Development

The commitment to employee growth is evident in Constellation Energy Generation, LLC’s approach to professional development. Employees are encouraged to take leadership roles, participate in networking events, and engage in continuous learning through various training programs. This focus on professional enhancement allows individuals to constantly evolve their careers and lead the industry in new and exciting directions.

Hiring Process

The hiring process at Constellation Energy Generation, LLC is designed to identify individuals who are not only skilled but who also align with the company’s values of innovation and leadership. Candidates can expect a thorough interview process where they can showcase their skills and learn more about the company’s mission and values. Interested applicants are encouraged to submit a detailed resume and prepare for a journey towards a rewarding career.

Stay Connected

Stay informed about the latest job opportunities and company news by joining Constellation Energy Generation, LLC’s career network. Interested candidates can personalize their job alerts to match their skills and career interests, ensuring they don’t miss out on any exciting opportunities.

Join the Team

Search open positions that match your skills and interests at Constellation Energy Generation, LLC. The company is looking for passionate, curious, and innovative team players ready to make a significant impact in the energy sector.

SEARCH CONSTELLATION ENERGY GENERATION JOBS

Keep Up to Date

Gain insights from industry leaders and stay ahead in your career by reading the latest posts on the Constellation Energy Generation, LLC careers blog.

READ CAREERS BLOG

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Learn more about Constellation Energy Generation, LLC.
Industry
Energy & Utilities
* Ladders Estimates

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