ResponsibilitiesPeraton is seeking a Systems Administrator to join our team supporting the Department of State’s Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. The SA provides IT Operations and Maintenance (O&M) support for the hardware, software, and platforms that power consular applications and systems across U.S. Passport Offices and Agencies. This role ensures the stability, security, and performance of mission-critical systems serving U.S. citizens worldwide.
Core Work Schedule: First shift, approximately 7:00am – 4:00pm, Monday-Friday. Exact hours to be established by site lead. This position requires the ability to work flexible hours, including participation in a rotational weekend schedule to support periodic maintenance and troubleshooting.
Location: National Passport Center, 207 International Drive, Portsmouth, NH 03801
Day to Day Roles and Responsibilities:
- Install, configure, troubleshoot, and maintain desktop, server, and peripheral COTS/GOTS systems to ensure operational reliability and performance.
- Manage deployment, monitoring, and maintenance of hardware, software, and databases—including Consular Affairs applications, SCCM, Active Directory, vSphere, and SQL environments.
- Perform data and system backups, restores, and ongoing management of IT infrastructure to ensure data integrity and system availability.
- Coordinate and implement hardware/software upgrades, replacements, and decommissioning activities with minimal service disruption.
- Administer Active Directory accounts, privileges, and badge logon configurations in accordance with security policies.
- Monitor and remediate vulnerabilities, ensuring compliance with Microsoft Defender and Department of State cybersecurity standards.
- Document configurations, system changes, and performance trends, maintaining accurate technical and topology documentation.
- Log, track, and resolve incidents using ServiceNow, collaborating with Government System Administrators and ISSOs to ensure secure, compliant, and efficient IT operations.
- Manage inventory of peripherals and support devices, including tracking asset transfers, maintaining accurate documentation, and ordering/replenishing supplies to ensure operational readiness.
Qualifications
Basic Qualifications:
- Bachelors degree and 2 years of experience or a Masters degree and 0 years of experience or an Associates degree and 4 years of experience or a High School Diploma/Equivalent and 6 years of experience.
- U.S. citizenship and active Secret Government Security Clearance.
- Experience as a systems administrator in a Windows-based environment.
- Experience supporting and administering Windows-based enterprise environments, including desktop and server systems.
- Experience performing systems administration functions, including configuration, troubleshooting, software installation, patching, and maintenance of IT infrastructure.
- Experience administering Active Directory, including user accounts, security groups, permissions, and access management.
- Experience supporting enterprise hardware, peripherals, and end-user computing environments.
- Experience utilizing IT service management/ticketing systems such as ServiceNow or Remedy.
Desired Qualifications:
- Knowledge of NTFS and share permissions; distribution/security group management.
- Knowledge of DHCP, Print Server and Exchange/O365 management.
- Knowledge and understanding of Cisco switching and routing technologies.
- Experience with ServiceNow or Remedy Ticket Management System.
- Experience with IBML Scanner Appliances.
- Active Directory – Users and Computers
- Experience with Intermec PM43 Label Printers.
- CompTIA A+, Network+, and/or Security+ Certifications.
Target Salary Range$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
