Description
About The Role: Draganfly Innovations Inc. is looking for a knowledgeable and service-oriented Systems Administrator to join our Information Technology team in Burnaby. In this role, you will support our on-premises infrastructure, Microsoft cloud environment, business applications, end-user technology, and cybersecurity operations.
This is a full-time, on-site role based in Burnaby, British Columbia, reporting to the Manager, IT.
Key Responsibilities: Systems and Cloud Administration
- Administer, monitor, and troubleshoot on-premises infrastructure, including firewalls, network switches, UPS devices, servers, storage systems, and printers.
- Administer Microsoft 365, Microsoft Entra ID/Azure AD, and Microsoft Dynamics 365 Business Central.
- Support and administer SaaS and cloud-based business applications.
- Manage and monitor backup solutions to support system availability and data protection.
- Maintain clear and accurate technical documentation for systems, configurations, and administrative processes.
Cybersecurity
- Assist with the investigation, response, and mitigation of cybersecurity incidents.
- Monitor security threats, vulnerabilities, and emerging risks.
- Support the implementation and maintenance of security controls and operational security processes.
End-User Support
- Respond to service requests received in person, by email, chat, telephone, or text.
- Troubleshoot hardware, software, access, connectivity, and application issues.
- Complete support requests accurately and within appropriate timeframes.
- Maintain current documentation and service request records.
- Deliver support in a calm, professional, and supportive manner.
- Escalate incidents and requests to the Manager, IT when required.
- Computer, Account, Project, and Audit Support
Who are you really? - You are a knowledgeable and service-oriented IT professional who enjoys solving technical problems and supporting employees.
- You communicate clearly, document accurately, and stay calm when troubleshooting urgent issues.
- You are comfortable working across on-premises infrastructure, Microsoft cloud environments, and business applications.
- You understand the importance of cybersecurity, secure access management, and reliable IT operations.
- You are organized, attentive to detail, and able to manage multiple priorities while meeting deadlines.
- You enjoy collaborating with IT colleagues, business stakeholders, vendors, and auditors to keep systems running smoothly.
- You bring a positive, solutions-oriented mindset and take pride in delivering timely and dependable support.
Qualifications: - Diploma in Computer Science, Information Systems, Information Technology, or a related field is preferred.
- At least three years of experience supporting Windows and Microsoft 365 environments.
- Knowledge of or experience supporting macOS
- Experience administering systems within a complex enterprise network environment.
- Working knowledge of TCP/IP, DNS, DHCP, and other common network services and protocols.
- Strong troubleshooting, analytical, and technical documentation skills with close attention to detail.
- Clear verbal and written communication skills with a professional, calm, and service-focused approach to support.
Compensation package: - Competitive salary: $80,000 - $90,000
- Equity / Stock Options: Participation in the company's stock option plan, providing long-term ownership and alignment with company growth.
- Comprehensive medical and dental benefits, including a Health Spending Account (HSA).
- Matching RRSP program to support long-term financial planning.
- Generous time-off program, including vacation, wellness days, and the full week off between Christmas and New Year's.
- Professional development support for role-related training and certifications.
Compensation
$80,000.00 - $90,000.00 per year
