Job DescriptionWhat You Will Be Doing:- Independently developing technical solutions for the management for software, hardware, configurations, and architecture. Providing interpretation to systems matters that are moderately complex in nature.
- Providing troubleshooting support for systems hardware and software issues that are highly complex.
- Performing advance software installations and upgrading to operating systems and layered software packages.
- Applying advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
- Providing guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
- Leading complex data/media recoverability following a schedule of system backups and database archive operations.
- Evaluating and assessing existing systems and planning long-term strategies.
- Configuring and maintaining networked computer system, including hardware, system software, and applications.
- Conducting advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configurations guidelines.
- Managing large projects with limited oversight from manager.
- Training end-users on the proper use of hardware and software. May train large groups of end users.
- May coach and review the work of less-experienced professionals.
- May serve as a team or task leader (not a people manager).
- May require after-hour support or weekend support for mission, program, and special project support.
Required SkillsMust Have:- MUST HAVE a Current and Active Top Secret SCI with Polygraph, as the customer is NOT sponsoring clearances.
- Knowledge in one or more of the following areas:
- Thin Client using Virtual Desktop Infrastructure (VDI) Technology
- Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
- End User Hardware
- Thin Client, Thick Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone,
- Desktop Image Management
- Home Directory and Profile Support Services
- E-mail Support Services
- Software Support Services
- Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
- Excellent troubleshooting capabilities.
- Strong communication skills.
- Strong work ethic and attention to detail.
- Strong writing skills (consistently document work completed).
- Strong time management skills and ability to work flexible schedules to meet job requirements.
- Ability to move and lift computers, printers, monitors, and other hardware.
- Team player and willing to share knowledge and learn from others to ensure team's success.
- Enthusiasm and ability to adapt to new and changing technologies.
- BA/BS (or equivalent experience).
- 5+ years of experience.
- Security+ or CASP.
- ITIL v4 Foundations.
Additional DetailsCompensation & Benefits: This position has an anticipated salary range of $107,744 - $143,750 per year. Actual compensation will be determined based on factors including experience, qualifications, skills, education, certifications, and business needs. Crimson Phoenix offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) with company match, generous paid time off, company-paid life and disability insurance, tuition reimbursement, professional development opportunities, employee recognition programs, and additional wellness and work-life benefits.
U.S. citizenship and the ability to obtain or maintain a security clearance may be required for certain positions.
