Job Description

Applies expert knowledge of the IT open systems technologies to support various operating systems and underlying infrastructure hardware platform. Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems.

Additional Qualifications/Requirements

• PCS Not Authorized/LSP Not Authorized
• Serve as the Subject Matter Expert providing deep technical guidance and mentorship across support teams.
• Deliver advanced troubleshooting and root-cause analysis for complex incidents escalated beyond standard support tiers.
• Collaborate with Configuration Management Team to diagnose and resolve imaging, deployment, and configuration-related issues.
• Support end-to-end device lifecycle processes and equipment deployment initiatives, ensuring compliance, stability, and adherence to enterprise standards

Job Qualifications

Five years of experience in Windows server administration and support within the last eight years.

Or

Bachelors degree and three years of experience in Windows server administration and support within the last eight years.

*Specified technical skills may be determined by hiring manager.
Experience in:
Active directory infrastructure (GPO, DHCP, DNS, ADFS)
Windows server operating system and services
System troubleshooting and monitoring
Microsoft and VMware virtual server technologies
Remote desktop services
Scripting
Automated server and workstation patching
Network experience with TCP/IP addressing, subnetting, VLAN, routing and firewall rules
Hardware blade server technologies.

Degree (one of):

BACHELORS DEGREE - Preferred

Major/Minor (one of):

COMPUTER SCIENCE - Preferred

INFORMATION TECHNOLOGY - Preferred

Major Duties

Serves as 3rd level support for various server operating systems running on physical and blade server hardware infrastructure technologies
Designs and implements new platforms and environments into existing infrastructure.
Leads projects and coordinates effectively between divisions and business units.
Monitors infrastructure to ensure optimal system performance and prevent unplanned system outages.
Develops and maintains standard operating procedures and technical documentation for new and existing systems. Monitors system configuration to ensure data integrity. Defines disaster recovery requirements; plans and delivers a disaster recovery solution for open systems technologies.
Performs other duties as assigned.

Work Challenges

24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
IT environment is constantly changing demanding quick solutions and evolving skills
IT position located at HQ
IT position - there may be some TDY associated with this IT work