TeleTech

System Administrator

TeleTech$99K — $225K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in system administration with Windows and Linux environments.
  • TS/SCI clearance with polygraph is mandatory.
  • Hands-on experience with virtualization technologies like VMware and Hyper-V.
  • Proficiency in scripting languages such as PowerShell, Bash, or Python.
  • Solid understanding of networking fundamentals like TCP/IP and routing.
  • Experience in maintaining security and compliance in classified environments.
  • Bachelor's degree in a relevant field or equivalent experience.

Responsibilities

  • Install, configure, secure, and maintain Windows and Linux operating systems.
  • Administer core enterprise services like Active Directory, DNS, and DHCP.
  • Support and manage virtual environments.
  • Perform system documentation and maintain configuration records.
  • Implement DoD cybersecurity requirements for system compliance.
  • Provide Tier 1, 2, and 3 support for various IT issues.
  • Monitor system performance and conduct root cause analysis.

Benefits

  • Comprehensive health, life, and disability insurance.
  • Financial and retirement benefits, including tuition assistance.
  • Paid leave and flexible work-life programs.
  • Recognition awards for exceptional employee performance.
  • Opportunities for professional development and career growth.
Full Job Description
System Administrator
The Opportunity:

Your combination of people skills and system administrator expertise makes you the team hero, solving one problem after another. We're looking for a system administrator with customer-facing experience in secure Windows and Linux environments to help us securely modernize our system and networking infrastructure.

As a lead system administrator on our team, you'll gain hands-on experience with enterprise infrastructure, mission critical systems, and operations in classified and unclassified environments.

You'll guide your team as it provides insights through monitoring and performance management. Your system administration expertise will be vital as you evaluate opportunities for improvement in a mission-critical network. You'll help your team better understand the network by turning metrics into information and explaining their meaning and identify opportunities for modernization.

What You'll Work On:
  • Install, configure, secure, maintain, and optimize Windows and Linux operating systems.
  • Maintain Active Directory, DNS, DHCP, PKI, and core enterprise services.
  • Administer and support virtualized environments such as VMware, hypervisors, and virtual machines.
  • Maintain system documentation, architecture records, and configuration baselines.
  • Apply DoD cybersecurity and configuration management requirements including STIGs, RMF, and ACAS or Tenable.
  • Provide Tier 1 support when needed, including help desk triage, ticket resolution, user assistance, and basic access troubleshooting.
  • Provide Tier 2 and Tier 3 escalation support for complex issues affecting servers, storage, networks, and enterprise applications.
  • Monitor system performance, uptime, and capacity; conduct root cause analysis and remediation.
  • Execute system patching, updates, backups, restoration procedures, and disaster recovery planning.
  • Support integration of new technologies, system upgrades, and enhancements.
  • Work with cross functional teams including cybersecurity, network engineering, and software development.
  • Maintain security posture through log analysis, auditing, access control enforcement, and vulnerability remediation.


Join us. The world can't wait.

You Have:
  • Experience with cloud platforms such as AWS, Azure, or GovCloud
  • Experience with Windows and Linux system administration
  • Experience with virtualization using platforms such as VMware or Hyper-V
  • Experience with scripting in PowerShell, Bash, or Python
  • Experience with networking fundamentals, including TCP/IP, VLANs, routing and switching, and firewalls
  • Experience with system monitoring, logging, troubleshooting, and performance tuning
  • Experience supporting secure, classified environments
  • TS/SCI clearance with a polygraph
  • Bachelor's degree and 10+ years of experience with system administration, or 15+ years of experience with system administration in lieu of a degree
  • DoD 8140 or 8570 Certification such as Security+, CySA+, CCNA, or CASP+ Certification


Nice If You Have:
  • Experience with DevOps, automation tools and configuration management such as Ansible, Git, and CI/CD pipelines
  • Experience with enterprise monitoring tools, including Splunk and Nagios
  • Ability to operate independently in sensitive, fast-paced mission environments
  • Ability to support senior technical and mission stakeholders
  • Possession of excellent communication skills


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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