The Technician will have knowledge and expertise of: • Network infrastructure implementation & administration o Responsible for developing and managing integration operations to build and deploy collaboration system, and maintenance of those collaboration tools used across National and Local networks. • System Administrator with strong knowledge of Active Directory and Operating System including workstation configuration for Windows and Mac environments, as well as mobile platform. o Provides hands-on expertise to integrate collaboration solutions into National and Local networks infrastructure, including modification to the existing device configuration and/or identifying new device configuration to test / implement for new emerging tools. • Involved in the full systems life cycle and responsible for development, testing, implementing and supporting application software that is delivered on time and within budget. • Utilizes latest techniques such as test-driven development and Agile best practices, as appropriate, to support applications and features. • Good knowledge of cloud video conference platforms such as Zoom and MS Teams and latest collaboration technologies. • Knowledge of the AV integration process and ability to collaborate with internal and external subject matter experts. Job Requirements Essential Responsibilities: • Provides end-to-end support for solution integration, including designing, developing, testing, deploying, and supporting solutions • Collaborates with customers on integration service onboarding • Supports integration service release management activities • Triages incoming feature application enhancements and functionality regressions that may arise • Creates schedules, scripts and development of new mappings and workflows • Builds workflows covering source code development through go-live • Develops, executes and documents unit test plans and supports customer testing • Tests submitted software changes prior to staging • Performs deployment to staging and production environments • Collaborates with Application Developers, QA Engineers, Experience/Education: • Bachelor's degree in Computer Science or other technical degree • Typically requires 3+ years of relevant technical or business work experience • Works well with a team (locally and system) and who works independently with very minimal supervision (self-motivated to learn new technology) • Strong "Think outside the Box" mentality and good influencing skills.