The System Admin - Scheduling & Employee Self Service (ESS) owns configuration and operational enablement of Advance Scheduling and ESS functionality within UKG Pro across the WWGS retail network. This role is responsible for implementing scheduling rules, policies, and optimizations defined by the business, maintaining ESS tools for managers and associates, and translating field feedback into actionable system requirements. You will also play a key role in supporting new store launches, format expansions, and emerging business concepts by ensuring workforce management configurations are delivered on time and aligned with WWGS initiatives. In partnership with Tech, this role will also have influence and oversight into our data hub setup, helping develop data views that let stakeholder teams and end users easily access their reporting needs. This role requires strong collaboration with our timekeeping, human resource, employee relations partners, and technology teams to ensure schedules meet operational needs, comply with local regulations, and align with workforce metrics across all stores and formats.
Key job responsibilities
Own end-to-end configuration and enablement of UKG Pro scheduling and ESS modules, including implementation of scheduling rules, policies, shift templates, and optimization parameters.
Maintain and enhance ESS tools for managers and associates, ensuring tools are accurate, user-friendly, and accessible across all store formats and geographies
Support new store launches, format expansions, and emerging business concepts by translating evolving business requirements into actionable UKG Pro configurations, ensuring launch readiness and operational alignment
Monitor implementation readiness for new store openings and concept pilots, identifying gaps, escalating technical issues to Tech/DE teams, and maintaining launch timelines
Maintain configuration documentation, change control processes, and standardized deployment procedures
Drive governance adherence by ensuring all scheduling and ESS configurations follow established standards, version control practices, and documentation requirements
Translate field feedback and operational requirements into technical specifications and deliver scalable solutions that improve schedule quality, labor efficiency, and team member experience
Support adoption, training, and troubleshooting of scheduling and ESS tools across all stores and formats, acting as a subject matter expert for end users and stakeholders
Conduct testing and validation of system changes, ensuring configurations are accurate, compliant, and aligned with business objectives prior to deployment
Partner closely with the Scheduling program manager, Integrations team, and business partners to ensure scheduling outputs are informed by demand signals, staffing plans, and operational constraints
About the team
The WWGS Workforce Management team delivers comprehensive workforce planning capabilities across all WWGS retail operations. Our team owns three primary domains: Volume & Labor Forecasting, Staffing, and Scheduling. The Technical Enablement function within the team ensures that UKG Pro and related systems reliably support domain STOs through expert configuration, data governance, and operational excellence. You will be part of a team that directly enables scheduling execution and employee self-service capabilities across 500+ stores, three countries, and multiple store formats.
BASIC QUALIFICATIONS
- Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
- 3+ years of experience administering or configuring UKG Pro Workforce Management
- Experience with advance scheduling module configuration, including schedule generation strategies, rules, policies, shift patterns, and optimization settings
- Demonstrated experience supporting governance processes, change management mechanisms, or configuration control in a systems administration capacity
- Experience translating business requirements into system configurations and delivering solutions across multiple stakeholders
- Experience with Data Hub and building data views is a plus
PREFERRED QUALIFICATIONS
- Experience supporting new store launches, system implementations, or large-scale rollouts in a retail or multi-site environment
- Experience with HCM integrations, including data flows between workforce management platforms and HRIS, payroll, or timekeeping systems
- Experience integrating UKG Pro with first-party (1P) solutions or internal proprietary platforms
- Familiarity with ESS configuration and optimization for frontline retail associates and managers
- Strong written and verbal communication skills with the ability to document processes and train end users
- Experience working in a multi-country, multi-format retail environment (500+ locations)
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, AUSTIN - 104,500.00 - 160,000.00 USD annually
USA, VA, Arlington - 104,500.00 - 160,000.00 USD annually
USA, WA, Seattle - 104,500.00 - 160,000.00 USD annually
