Amazon

System Admin/Engr I, Ring and Blink CS Technology Enablement

Amazon$95K — $115K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1+ years of experience in at least two programming languages (Python, Java, Perl, PHP, Ruby, or Bash/Shell)
  • Bachelor's degree in Computer Science or related technical field
  • Experience working in a 24/7 production environment
  • Experience in Linux systems administration and/or development
  • 1+ years of experience building scripts and automation in large-scale environments (preferred)
  • AWS/Salesforce certifications (preferred)

Responsibilities

  • Leverage AI tools and automation to drive operational efficiencies
  • Identify and implement improvements to operational processes through technology
  • Explore AI-driven solutions for document management and administrative tasks
  • Staying updated on emerging AI capabilities and recommending adoption
  • Document systems and create or improve SOPs
  • Utilize system programming and best practices in operations
  • Create scripts to automate and scale operations
  • Identify and resolve operational/security risks
  • Root cause analysis of system issues
  • Oversee administration of tools like Amazon Connect, Salesforce, and AI bots

Benefits

  • Opportunity to work at the intersection of cloud infrastructure and AI
  • Engagement in next-generation customer service technologies
  • Collaboration with diverse teams across engineering, product, and security
  • Focus on continuous improvement and innovation in operational processes
Full Job Description
The Ring and Blink CS Technology Enablement team is seeking a Systems Engineer to support the AI-driven platforms powering next-generation customer service technologies. This role sits at the intersection of cloud infrastructure and artificial intelligence -implementing and operating the systems that enable large language models, intelligent automation, and AI agents to deliver seamless customer experiences at scale.

The ideal candidate is deeply technical, with hands-on experience integrating AI/ML services into production infrastructure. They can support resilient systems that serve as the foundation for AI-powered workflows - from orchestration layers to real-time decision engines. They anticipate failure modes in complex AI systems and build observability and guardrails that keep services reliable.

This role will implement, support, and monitor scalable, secure, and cost-optimized technology stacks that combine cloud-native services with AI capabilities including generative AI, natural language understanding, and intelligent routing. You'll drive automation that reduces operational toil and continuously improve the reliability of AI-integrated customer support systems.

The ideal candidate brings strong communication skills, sound judgment in prioritization, and the ability to collaborate across engineering, product, security, privacy, legal, and operations teams to ship AI-powered experiences responsibly and at pace.

Key job responsibilities

AI Enablement:
• Leverage AI tools and automation to drive efficiencies across all areas of responsibility
• Identify opportunities to streamline and improve operational processes through technology and automation
• Explore and implement AI-driven solutions for document management, reporting, and administrative tasks
• Stay current on emerging AI capabilities and recommend adoption where appropriate

System Engineering / System Admin:
• Document systems with appropriate level of detail; can create, revise, and/or improve SOPs
• Apply appropriate technologies and best practices
• Working knowledge of system programming, Linux/Unix, CI/CD pipelines
• Create scripts (e.g., Bash, Perl, PowerShell, Python, Ruby) and use automation to scale operations
• Able to identify when implementations are not highly available, performant, secure, stable, instrumented, maintainable, or have defects
• Identify operational and security risks and then resolve, mitigate and/or escalate them
• Root cause system issues and problems
• Identify opportunities/problems arising from technical decisions
• Oversee the administration and maintenance of Amazon Connect, Salesforce, AWS services, Chat Bots, Voice AI Bots, and other 1P/3P systems supporting customer service operations.

BASIC QUALIFICATIONS

- 1+ years of work in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell experience

- Bachelor's degree in Computer Science or other technical degree or related experience

- Experience working in a 24/7 production environment

- Experience in Linux systems administration and/or development

PREFERRED QUALIFICATIONS

- 1+ years of building scripts, tooling, and automation for large-scale computing environments experience

- AWS certifications (e.g., Solutions Architect, SysOps Administrator) and/or Salesforce certifications (e.g., Administrator, Platform App Builder).

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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