Work Model: This is a fully onsite role, with work performed at your designated Regal Rexnord office.
THE OPPORTUNITYWe are currently seeking a Switchgear Application Specialist to join our Service team in Langley, BC. Reporting to the Field Service Operations Manager, this role acts as a technical subject matter expert (SME) supporting low and medium voltage switchgear and related power distribution systems.
This position serves as a key link between Field Service, Engineering, and customers-providing advanced technical support, effective troubleshooting, and improving service execution across a wide range of field applications. The successful candidate will support both remote and on-site activities, contribute to continuous improvement initiatives, and help ensure reliable, high-quality service delivery.
This is an excellent opportunity for a highly technical and customer-focused professional who enjoys problem-solving, collaboration, and supporting field operations in a dynamic environment.
YOUR MISSION- Provide advanced technical support to Field Service Technicians for commissioning, maintenance, testing, and troubleshooting of low and medium voltage switchgear and related systems.
- Support remote and on-site troubleshooting activities using a structured, methodical approach to diagnose and resolve equipment issues.
- Act as a primary technical escalation point for internal teams and customers, ensuring timely and effective resolution of complex service issues.
- Develop and review Methods of Procedure (MOPs) for field activities, ensuring safe and consistent execution of service work.
- Capture and document troubleshooting steps, findings, and resolutions clearly to support knowledge sharing and continuous improvement.
- Collaborate closely with Engineering and Product teams to communicate field issues, support investigations, and contribute to product improvements, updates, and technical bulletins.
- Provide technical support through service systems and tools, including responding to customer and technician inquiries.
- Support and deliver technical training for field service personnel and customers on new and existing products.
- Participate in the development and continuous improvement of service documentation, forms, and standard work instructions.
- Work with third-party vendors to resolve recurring issues related to integrated equipment within Thomson Power Systems solutions.
- Provide field feedback to Manufacturing and Engineering regarding product performance, quality issues, and design improvements.
- Support coordination of field resources with Service leadership when technical expertise is required.
- Travel to customer sites as needed to provide hands-on technical support.
- Participate in factory testing and customer witness tests as required.
- Ensure compliance with all company policies, safety standards, and regulatory requirements.
ARE YOU THE ONE?Required Education, Experience and Skills:- Bachelor's degree in electrical engineering, Power Engineering, or related technical discipline, or equivalent combination of education and experience.
- 10+ years of technical experience in the power generation, electrical distribution, or related industry.
- 5+ years of hands-on experience with installation, commissioning, troubleshooting, and maintenance of electrical distribution systems, including LV/MV switchgear, ATS, control systems, and backup power systems.
- Prior field service experience with an OEM or reputable service provider (e.g., Eaton, Schneider, Siemens, Cummins, CAT) is strongly preferred.
- Strong understanding of electrical systems, schematics, and control logic, including PLCs and HMIs.
- Demonstrated ability to troubleshoot complex technical issues in field environments.
- Strong written and verbal communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Proficiency with Microsoft Office tools and familiarity with service management or ERP systems is an asset.
- Willingness and ability to travel as required to support field operations.
Key Skills- Technical expertise: Deep knowledge of switchgear, power distribution systems, and field service practices.
- Problem-solving: Structured, analytical approach to diagnosing and resolving complex technical issues.
- Customer focus: Ability to support customers and field teams with professionalism and responsiveness.
- Collaboration: Strong cross-functional collaboration with Engineering, Service, Operations, and external partners.
- Communication: Clear and effective technical communication, both written and verbal.
- Continuous improvement: Proactively identifies opportunities to improve service processes, documentation, and product reliability.
