Job Type

Full-time

Description

Job Type: Full-Time

Position Title: Senior Vice President, Partner Experience

Reporting To: Chief Executive Officer

Direct Reports: VP, Commissions; VP, Pre & Post Sales Partner Support; Global Head of Engineering

Team Size: Over 100 employees

Location: Chicagoland Area Preferred

Purpose of the Position:

The SVP of Partner Experience is a newly created, executive-level role designed to elevate and unify the end-to-end experience AVANT delivers to its Trusted Advisors.

Reporting directly to the CEO, this leader will be responsible for the strategy, design, and delivery of world-class customer experience across every touchpoint-from onboarding and sales enablement to commissions, technical support, and platform engagement. The SVP will bring together AVANT's diverse portfolio of support services-including Pathfinder, proprietary research, training, and engineering resources-into coherent, scalable, packaged offerings that create clear and measurable value for Trusted Advisors.

This is a highly visible and strategic position that will shape AVANT's competitive differentiation for years to come. The ideal candidate brings 20 or more years of experience in a vendor, distributor, or customer-centric B2B organization within the technology space and has a demonstrated track record of building and scaling customer experience functions that drive retention, loyalty, and revenue growth.

Essential Functions:

Partner Experience Strategy & Leadership
• Own and drive AVANT's enterprise partner experience vision, strategy, and multi-year roadmap, with a relentless focus on Trusted Advisor success and long-term engagement.
• Define and track key CX metrics-NPS, retention, time-to-value, satisfaction scores-and build a culture of continuous improvement across the 125-person organization.
• Serve as a significant executive voice of the Trusted Advisor community internally, influencing product, marketing, and sales strategy based on customer insight.
• Partner with the CEO and senior leadership team on company-wide initiatives where Trusted Advisor impact is central.

Service Integration & Packaged Solution Development
• Lead the design and commercialization of bundled service 'products' that integrate AVANT's capabilities-Pathfinder, research, training, engineering support, and client services-into clearly defined, scalable offerings.
• Establish a product management discipline within Partner Experience, defining packaging, positioning, and delivery models for service tiers.
• Partner with Sales, Marketing, and Finance to develop pricing strategies for service packages, balancing value creation for Trusted Advisors with margin objectives.

Trusted Advisor Engagement & Success
• Drive programs that deepen Trusted Advisor engagement, increase platform adoption (particularly Pathfinder), and strengthen loyalty across the full TA lifecycle.
• Collaborate with the VP of Pre & Post Sales Client Support to ensure seamless onboarding, issue resolution, and proactive success management.
• Regularly represent AVANT at key industry events, advisory boards, and TA-facing engagements as an executive sponsor.

People Leadership
• Lead, develop, and inspire a team of approximately 125 professionals across three direct report functions.
• Foster a high-performance, customer-first culture aligned with AVANT's bold, high-energy brand and values.
• Attract and develop top talent; build succession depth across the Partner Experience organization.

Requirements
• 20+ years of progressive leadership experience in customer experience, client success, or service delivery within a technology vendor, distributor, or customer-focused B2B organization.
• Familiarity with the Technology Services Distributor (TSD) / channel ecosystem; relationships within the Trusted Advisor community preferred.
• Demonstrated success building and scaling CX organizations, including product-izing services and driving adoption of technology platforms.
• Proven ability to operate at the intersection of strategy and execution in a fast-moving, growth-stage environment.
• Experience with pricing, packaging of services, and P&L accountability for service-based offerings.
• Exceptional executive presence and communication skills; ability to influence at all levels internally and externally.