Description Position at MTA Bus Company
JOB INFORMATIONTitle: SVP Operations Support
Department: Regional Bus Company
Authority: TA, OA, MTA Bus
Division/Unit: Operations Support
Location: East New York Depot - 25 Jamaica Ave
Hours: Managerial
Compensation:
$254,781 (ADC010 )
Deadline (If Applicable):
Until Filled
Reporting Manager (If Applicable):
EVP, Department of Buses/MTA Bus Company
POSITION SUMMARYThe Senior Vice President of Operations Support serves as a key executive leader responsible for providing strategic direction, operational oversight, and enterprise-wide governance across all operational support functions for the Department of Buses and MTA Bus. Supporting a workforce of more than 18,000 employees and overseeing an annual operating budget exceeding $2 billion, this role drives operational excellence, financial stewardship, safety leadership, workforce readiness, and organizational modernization across the bus system.
The SVP is responsible for aligning critical operational support functions-including safety management, training and workforce development, environmental compliance, material management, procurement support, performance analytics, business process improvement, and financial planning, with agency priorities and long-term strategic objectives. This executive ensures consistency, accountability, regulatory compliance, and operational effectiveness across all support divisions.
The ideal candidate is a transformational and forward-thinking executive with demonstrated success leading large-scale operational organizations within highly regulated, unionized, and complex environments. The role requires a strategic leader capable of integrating cross-functional operations, advancing modernization initiatives, leveraging data-driven decision-making, and fostering a culture centered on safety, accountability, innovation, and continuous improvement.
The SVP represents Operations Support at the executive level and partners closely with senior leadership to influence agency-wide priorities, strengthen operational performance, support sustainable transit operations, and ensure the safe, reliable, and cost-effective delivery of bus service throughout New York City.
RESPONSABILITIES - Provide executive leadership and strategic direction for all operational support functions across the Department of Buses and MTA Bus.
- Establish enterprise-wide priorities, governance standards, and performance expectations that align with organizational goals and operational objectives.
- Lead cross-functional coordination efforts to improve operational effectiveness, service reliability, workforce readiness, and organizational accountability.
- Represent Operations Support in executive-level discussions, strategic initiatives, and agency-wide decision-making processes.
- Oversee all safety programs, accident investigations, operator qualification standards, and regulatory compliance initiatives to ensure adherence with federal, state, and local requirements.
- Direct the development and implementation of comprehensive safety strategies, hazard prevention programs, and environmental compliance initiatives designed to protect employees, customers, infrastructure, and agency assets.
- Establish and uphold enterprise standards for workforce training, operator certification, licensing compliance, and personnel development.
- Ensure effective delivery of training programs supporting both current operations and emerging technologies, including zero-emissions fleet initiatives, e-mirror systems, and future transportation technologies.
- Promote a proactive safety culture focused on risk mitigation, continuous improvement, accountability, and operational resilience.
- Provide executive oversight and financial stewardship for an annual operating budget exceeding $2 billion.
- Direct enterprise-wide material management operations, including inventory control, parts provisioning, cataloging, warehousing, inspections, and contract administration.
- Ensure strong fiscal discipline, transparency, accountability, and operational efficiency across procurement support and material control programs.
- Oversee supplier performance, contract compliance, lifecycle support planning, and standardized material governance practices to support operational continuity and cost-effective service delivery.
- Establish measurable performance metrics, reporting structures, and governance frameworks across all operational support functions.
- Lead the strategic direction of enterprise data governance, business intelligence, operational analytics, and system modernization initiatives.
- Ensure performance management systems, maintenance platforms, analytics tools, and asset management technologies support informed executive decision-making and long-term operational improvement.
- Drive modernization and technology integration efforts that strengthen operational performance, improve efficiency, and support a "Buses as a Business" culture.
- Coordinate cross-functional efforts to integrate, analyze, and leverage data from multiple operational systems to proactively identify trends, risks, and performance opportunities.
- Promote enterprise standards for data integrity, reporting consistency, system optimization, and cross-departmental collaboration.
- Lead, mentor, and develop senior leadership teams across multiple operational support disciplines.
- Foster a high-performance culture centered on accountability, collaboration, innovation, and continuous improvement.
- Drive organizational transformation initiatives, process improvements, and operational modernization efforts across the bus system.
- Partner with labor relations, operations leadership, and key stakeholders to successfully implement strategic initiatives within a highly unionized environment.
EDUCATION AND EXPERIENCE: Baccalaureate Degree in Business Administration, Public Administration or a satisfactory equivalent
Twelve (12) years of related experience, including a minimum of eight (8) years of managerial/ supervisory experience.
SKILLS - Extensive executive leadership experience overseeing large-scale operational support functions within transportation, transit, logistics, public sector, or similarly complex operational environments.
- Strong expertise in financial management, budgeting, operational analysis, forecasting, and long-range strategic planning.
- Deep operational knowledge across safety management, workforce training, environmental compliance, material management, procurement support, labor relations, and performance analytics.
- Proven experience leading enterprise-wide modernization initiatives, technology integration efforts, and operational transformation programs.
- Demonstrated success managing large operational budgets, complex organizational structures, and cross-functional teams in highly regulated environments.
- Strong understanding of safety management systems, regulatory compliance requirements, risk mitigation strategies, and operational governance.
- Experience deploying and managing enterprise-scale software systems, analytics platforms, maintenance systems, and business intelligence tools.
- Exceptional leadership, communication, stakeholder management, and executive presentation skills.
- Ability to influence senior leadership, build cross-functional partnerships, and drive organizational alignment across multiple business units.
- Strong strategic judgment, problem-solving capability, and decision-making skills in fast-paced, operationally sensitive environments.
- Experience working within unionized organizations and navigating complex labor-management environments preferred.
- Thorough understanding of Department of Buses and New York City Transit policies, procedures, operational standards, and regulatory requirements preferred.
- Proven ability to build, lead, and sustain high-performing, accountable, and service-oriented teams.
SELECTION METHOD Based on evaluation of education, skills, experience, interview, and written assessment.
OTHER INFORMATION - Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
- To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying.
