Customers Bank

SVP, Managing Director

Customers Bank • $225K — $250K *
US-AnywhereRemote in California, US
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in commercial, corporate, or technology banking.
  • Experience with technology companies or venture-backed businesses preferred.
  • Proven ability to build and maintain client relationships.
  • Strong financial analysis and credit skills required.
  • Understanding of venture capital and technology financing.
  • Excellent communication and presentation skills.
  • Entrepreneurial mindset with a collaborative approach.
  • Bachelor's degree required.

Responsibilities

  • Develop and maintain relationships with technology companies and key stakeholders.
  • Identify opportunities to introduce Customers Bank to prospective clients.
  • Assist in executing relationship strategies for clients.
  • Understand clients' business models and banking needs.
  • Partner with senior bankers to deepen client relationships.
  • Build and maintain a pipeline of prospective technology banking clients.
  • Participate in networking and industry events to expand the Bank's presence.

Benefits

  • Opportunity to play a key role in building a growing technology banking platform.
  • Collaborative work environment with senior banking professionals.
  • Access to a network of venture capital and private equity firms.
  • Involvement in high-impact client relationships and transactions.
  • Professional development opportunities within the technology banking sector.
Full Job Description
Salary range: An annual salary range of $225,000 - $250,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

What You'll Do:

Customers Bank is seeking an experienced banking professional to join its Technology Banking team as a Managing Director. Reporting to the SVP, Head of Technology Banking, the Managing Director will support the growth and development of the Bank's technology banking franchise through relationship management, business development, credit execution, and portfolio management.

The Director will work directly with technology companies, founders, CFOs, venture capital investors, and other members of the technology ecosystem. The role will have responsibility for developing new relationships and expanding existing relationships while partnering closely with senior members of the Technology Banking team and internal product and credit partners.

This is an opportunity for a highly motivated banker to play a meaningful role in building a growing technology banking platform.

Client Development & Relationship Management
  • Develop and maintain relationships with technology companies, founders, CFOs, investors, and other key stakeholders.
  • Identify opportunities to introduce Customers Bank to prospective technology clients.
  • Assist in developing and executing relationship strategies for existing and prospective clients.
  • Understand clients' business models, capital structures, financing needs, and overall banking requirements.
  • Partner with senior bankers to deepen client relationships and identify opportunities across lending, deposits, treasury management, and other banking products.


Business Development
  • Build and maintain a pipeline of prospective technology banking clients.
  • Develop relationships with venture capital firms, private equity firms, investment banks, attorneys, accountants, and other technology ecosystem participants.
  • Participate in networking, industry, and investor events to expand the Bank's presence within the technology community.
  • Generate referrals and new business opportunities through personal and professional networks.


Credit & Execution
  • Work closely with credit and underwriting teams to analyze and structure financing opportunities.
  • Prepare financial analyses, credit materials, and client presentations.
  • Assist with loan structuring, negotiations, documentation, and closing processes.
  • Monitor portfolio performance and proactively communicate emerging risks or opportunities.
  • Develop a strong understanding of technology-company credit fundamentals and venture-backed business models.


Team Collaboration
  • Work closely with the SVP, Head of Technology Banking and other members of the Technology Banking team to execute the group's business plan.
  • Collaborate with Credit, Treasury Management, Capital Markets, and other internal partners to deliver solutions to clients.
  • Take ownership of assigned relationships and opportunities while leveraging senior team members when appropriate.
  • Contribute market intelligence and ideas to help strengthen the Bank's technology banking offering.


What Do You Need?
  • 10+ years of commercial, corporate, technology, or related banking experience.
  • Experience working with technology companies, venture-backed businesses, or other growth-oriented companies preferred.
  • Demonstrated ability to build and maintain client and referral relationships.
  • Strong financial analysis and credit skills.
  • Understanding of venture capital, technology-company financing, and the broader technology ecosystem.
  • Strong communication, presentation, and relationship-management skills.
  • Entrepreneurial mindset and willingness to contribute to a growing platform.
  • Ability to work collaboratively across business, credit, and product teams.
  • Bachelor's degree required.


What Success Looks Like
  • Building a strong pipeline of technology banking opportunities.
  • Developing trusted relationships with clients and referral sources.
  • Generating new loan and deposit opportunities.
  • Successfully managing assigned client relationships and transactions.
  • Demonstrating sound credit judgment and disciplined execution.
  • Becoming a recognized and valuable member of the Customers Bank Technology Banking team.
  • Contributing to the growth of the franchise while developing toward increased relationship and origination responsibility.


Technology Skills:
  • Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications.
  • Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.


About Customers Bank

Customers Bank is a full-service bank that provides a range of financial products and services to individuals, businesses, and institutions. The bank offers checking and savings accounts, loans, mortgages, credit cards, and wealth management services, among others. Customers Bank operates through a network of branches and ATMs in several states, including Pennsylvania, New York, New Jersey, Rhode Island, Massachusetts, New Hampshire, and Illinois. The bank is known for its innovative digital banking solutions, such as its mobile app and online banking platform, which allow customers to manage their accounts and transactions from anywhere, anytime.
Learn more about Customers Bank
Size
1,200 employees
Industry

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