Job Description

As the property's senior executive leader, the SVP & GM is responsible for creating and executing the strategic vision for Caesars Atlantic City. This role oversees all aspects of resort operations, including gaming, hotel, food and beverage, marketing, finance, human resources, retail, and guest experience. The successful leader will inspire high-performing teams, champion innovation, build strong community partnerships, and deliver sustainable growth in revenue, profitability, and market share.

This position demands a dynamic executive who is equally comfortable setting long-term strategy in the boardroom and engaging with guests and team members throughout the property.

Responsibilities

Drive Business Performance & Strategic Growth
• Develop and execute the property's long-term strategic plan, annual operating plan, and capital investment strategy.
• Lead efforts to maximize revenue, profitability, operational efficiency, and market competitiveness.
• Identify emerging trends, competitive opportunities, and innovative growth strategies that strengthen Caesars Atlantic City's position in the market.
• Partner closely with corporate leadership to align property performance with enterprise goals.

Create Exceptional Guest Experiences
• Champion a culture of service excellence that consistently exceeds guest expectations.
• Ensure seamless delivery of world-class gaming, hospitality, dining, entertainment, and resort experiences.
• Maintain a visible presence throughout the property, building relationships with guests and serving as a brand ambassador.
• Lead customer engagement initiatives, VIP events, promotions, and community-facing experiences that deepen loyalty and drive visitation.

Build and Inspire High-Performing Teams
• Recruit, develop, and retain exceptional executive talent across all functions.
• Foster a culture of accountability, collaboration, inclusiveness, and continuous improvement.
• Coach senior leaders to achieve outstanding results while creating meaningful career growth opportunities for team members.
• Serve as a highly visible and approachable leader who promotes engagement and organizational pride.

Strengthen Community & Stakeholder Relationships
• Represent Caesars Atlantic City with local government officials, community organizations, tourism partners, business leaders, and industry stakeholders.
• Serve as the property's primary spokesperson and executive representative.
• Build productive relationships with union leadership and key external partners.
• Enhance Caesars' reputation as a trusted corporate citizen and employer of choice within the community.

Champion Operational Excellence & Compliance
• Ensure all operations are conducted with the highest standards of integrity, compliance, and responsible business practices.
• Lead a culture that prioritizes regulatory excellence, risk management, and ethical decision-making.
• Maintain exceptional standards of facility presentation, cleanliness, safety, and guest satisfaction through consistent operational oversight.
• Promote an environment where team members feel empowered to speak up, share ideas, and raise concerns.

Qualifications

You are a strategic business leader with a proven track record of leading complex, customer-centric operations. You thrive in high-visibility environments, inspire teams to achieve ambitious goals, and possess the business acumen to drive sustainable growth in a highly regulated industry.

Preferred Qualifications
• 10+ years of progressive executive leadership experience with substantial P&L responsibility in hospitality, gaming, entertainment, tourism, or related industries.
• Proven experience leading large, multi-functional operations and diverse leadership teams.
• Strong understanding of gaming operations, resort management, customer loyalty, and revenue optimization.
• Demonstrated success driving growth, profitability, and operational transformation.
• Exceptional financial, analytical, and strategic planning capabilities.
• Outstanding communication, presentation, and stakeholder management skills.
• Experience partnering with government officials, community leaders, labor organizations, and corporate executives.
• Ability to navigate complex regulatory environments while maintaining the highest ethical standards.

Why Caesars Atlantic City
This is more than a General Manager role. It is an opportunity to shape the future of a landmark destination, influence the experience of millions of guests, lead thousands of team members, and leave a lasting impact on one of Atlantic City's most recognized brands.
If you are a transformational leader who is passionate about hospitality, gaming, people, and performance, we invite you to join us and lead Caesars Atlantic City into its next chapter of growth and success.