Sustainability Solutions Account ManagerThe Account Manager will be responsible for the success of Sustainability Solutions accounts by managing the overall relationship, but working closely with other departments and teams within the organization. Duties include, but are not limited to onboarding support, implementation, transition plans, account planning, project management, research, client engagement and support, leading both internal and external calls, and maintaining overall client satisfaction. In addition to daily responsibilities, this person will be the project lead for all account reviews as well as planning/executing projects to help with client needs. They will be required to both effectively manage their work and seamlessly meet corporate and portfolio-wide needs. Travel is required.
Key Responsibilities- Project lead for client account review processes and presentations
- Relationship management with client executives and senior management
- Leading internal and client calls
- Research and problem solving
- Client engagement, stakeholder analysis and communication
- Project management
- Coordinate and work with internal teams between the various Sustainability Solutions departments as well as Conservice account managers, billing managers and data integrity team.
- Use Sustainability Solutions & commercial real estate subject matter expertise to confer with customers and end users on desired features to be prioritized and built into the Goby technology
- Keep a pulse on the market, including local, statewide, or national legislation, such as energy disclosure ordinances or benchmarking performance requirements; work with the product team, and customers on how to best productize these offerings
- Be the advocate for Conservice and the Product team with regards to market demand for new features and functionality that will enrich our technology and increase our value
- Review the Goby platform with customers periodically to gather feedback on what works, what might be extraneous, and how to better organize
- Participate in Product roadmap review sessions where features and functionality are prioritized with Product senior leadership team.
Skills:- Problem Solving: Leverage strategic thinking and focus on root causes to constructively solve problems; identify and initiate value-add opportunities both internally and externally
- Effective Communication: Exhibit the ability to set and manage client's expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
- Project management/project planning: Creation of solid project plans that thrive on teamwork and usage of internal expertise and collaboration; must have effective communication and analytical skill
- Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data; acknowledgment of the importance of expectation setting, ownership and timelines of both internal and external projects
- Teamwork: Collaborate effectively with management, the entire Sustainability Solutions department, account managers, Synergy managers, as well as other Conservice departments as needed
- Relationship management: Must work well with others and handle difficult client-facing situations successfully
- Contract management: Attention to detail with intimate knowledge of client contract and scope requirements; ability to identify and flag scope creep and out-of-scope
- Technology: Proficiency with Google and Microsoft Office programs; familiarity with Asana a plus
- Subject Matter Expertise: Sustainability Solutions and real estate experience a plus
- PMP or other similar credential a plus
Location:This position can be 100% remote, Travel is required.
- Bachelor's degree in Environmental Studies, Sustainability, Business, etc.
- Master's degree a plus
- 3+ years of professional experience
- Problem Solving: Leverage strategic thinking and focus on root causes to constructively solve problems; identify and initiate value-add opportunities both internally and externally
- Effective Communication: Exhibit the ability to set and manage client's expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
- Project management/project planning: Creation of solid project plans that thrive on teamwork and usage of internal expertise and collaboration; must have effective communication and analytical skills
- Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data; acknowledgment of the importance of expectation setting, ownership and timelines of both internal and external projects
- Teamwork: Collaborate effectively with management, the entire Sustainability Solutions department, account managers, Synergy managers, as well as other Conservice departments as needed
- Relationship management: Must work well with others and handle difficult client-facing situations successfully
- Contract management: Attention to detail with intimate knowledge of client contract and scope requirements; ability to identify and flag scope creep and out-of-scope
- Technology: Proficiency with Google and Microsoft Office programs; familiarity with Asana a plus
- Subject Matter Expertise: Sustainability Solutions and real estate experience a plus
- PMP or other similar credential a plus
