Position Summary

Facility: South Lake Hospital

Location: Clermont, FL

Status: Full-Time

Department: Surgery

Schedule: Days

Title: Surgical Services Manager

#LI-JM1

The Surgical Services, Manager ensures high quality, patient-centered care by overseeing the daily operations and staffing of the unit/departments. The Manager monitors and evaluates patient care, daily unit/department operational efficiency, and holds staff accountable for quality and clinical outcomes in support of facility objectives.

Qualifications

Education/Training
ONE of the following is required:
• Bachelor of Science in Nursing degree if overseeing nursing staff directly.
• Bachelor's degree in Business, Engineering, or another health-related field.
• Master's degree is preferred but not required.

Licensure/Certification
• required of nursing candidates only:
• Maintains current State of Florida RN license or valid eNLC multistate RN license.
• Maintains current Basic Life Support (BLS) certification.
• May require one or more of the following certifications based on the assigned patient population: * Advanced
Cardiovascular Life Support (ACLS) * Pediatric Advanced Life Support (PALS) * Neonatal Advanced Life
Support (NALS) * Trauma Nurse Core Corse (TNCC)

Experience
• Two (2) years of experience in healthcare, including one (1) year of leadership experience.
• Process improvement experience is preferred but not required.

Responsibilities

Essential Functions
• Helps create superior clinical identity by operationalizing evidence-based practices to enhance patient safety
and quality outcomes.
• Supports efforts to reduce variation in clinical practice and improve OR efficiency, effectiveness, and cost.
Focuses on improving key performance indicators such as Primetime Utilization, First Case On-Time Starts,
Same Day Cancellation Rate, Block Utilization, and Surgical Site Infection rates.
• Ensures a culture of accountability and transparency in the provision of care.
• Supports the achievement of internal/external benchmarks, accreditations, and designations.
• Ensures compliance with all policies, procedures, and regulatory standards.
• Ensures, in collaboration with clinical engineering, that equipment maintenance is performed regularly and
according to regulatory and/or accreditation standards.
• Manages admissions and discharge processes to ensure efficient throughput and high quality, patientcentered
care.
• Facilitates effective staffing and interdisciplinary care coordination within and across departments. Ensures
that staff with appropriate clinical competencies are assigned to meet patient care needs.
• Manages nursing practice and unit operations and/or oversees the operations of the Surgical Supplies and
Sterile Processing Department(s) to ensure the right equipment and supplies are available to support an
efficient and quality Operating Room.
• Monitors and evaluates the provision of nursing care in accordance with established policies/procedures to
ensure patient and family needs are assessed and met.
• Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for
consistently delivering positive patient interactions that differentiate the organization as healthcare leader.
• Reviews various feedback mechanisms and helps identify opportunities to improve customer/patient
satisfaction. Supports the development and implementation of strategies to elevate the patient experience.
• Ensures compliance with evidence-based practices that enhance patient experience and customer
experience, including the surgeon and other providers.
• Collaborates with subject matter experts and other leaders to create an environment of teamwork that
supports improved outcomes and service.
• Supports a patient-first philosophy and engages in service recovery when necessary.
• Leads in a way that inspires commitment to the vision/mission/values of the organization. Implements
evidence-based employee engagement practices.
• Identifies development opportunities for the training needs of individual employees and teams. Provides
coaching, feedback, and training to improve performance.
• Builds a competitively superior organization through attracting, developing, engaging, and retaining top
talent. Ensures people with the right skills and motivations are in the right role, at the right time to meet the
business objectives.
• Assumes responsibility for resolving and/or channeling employee grievances, disputes, or concerns according
to the appropriate procedures, escalating to the Director when necessary.
• Represents the organization positively within the community, participates in company supported
community/patient events and in-services.
• Manages staff scheduling. Maintains staffing in accordance with patient care needs and established
productivity guidelines.
• Collaborates with the Director to manage operating expenses, including the utilization of primetime,
resources, and identifies cost reduction opportunities across the department(s).
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA
and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and pro