OverviewThe Surface Consumer Lead, Microsoft Digital Stores, Americas is responsible for delivering the revenue, margin, growth, and customer satisfaction targets for the Microsoft Store Direct Americas business for Surface. This role provides end-to-end ownership of the Surface Consumer Line of Business (LOB) across the Americas region and partners closely with cross-functional teams to ensure business plans are aligned, field teams are informed and prepared, and execution is consistent and effective across key priorities.
ResponsibilitiesPlanning • Define and evolve the last-mile go-to-market (GTM) framework across products, including structuring and prioritizing GTM programs to drive scalable, customer-relevant execution
• Translate product and campaign priorities into customer-relevant execution plans for the Americas, aligning stakeholders on timelines, deliverables, and dependencies
• Drive readiness and continuously improve GTM processes and playbooks, incorporating performance and customer insights to enhance execution effectiveness
Execution• Drive last-mile execution of product launches, campaigns, and GTM programs across Digital Stores in the Americas, ensuring quality and alignment to plan
• Execute regional GTM programs end-to-end, coordinating across internal stakeholders and external partners to deliver customer-relevant outcomes
• Test, iterate, and scale new locally relevant customer ideas and pilots, identifying high-impact opportunities and operationalizing successful programs
Measure & Monitor• Track and analyze performance across launches and GTM programs, identifying key drivers and opportunities to optimize customer outcomes
• Synthesize and communicate performance and customer insights to inform prioritization, program refinement, and future planning
• Evaluate effectiveness of GTM programs and pilots, leveraging data and customer feedback to improve execution and inform scale decisions
Embody our Culture & Values
QualificationsRequired / Minimum Qualifications - Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 3+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.
- OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 4+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
- OR 5+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
- OR equivalent experience.
Additional or preferred qualifications- Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 5+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
- OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 6+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
- OR 7+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
- OR equivalent experience.
- 5+ years experience in go to market (GTM), marketing strategy, business planning, or similar roles.
- 5+ years experience in integrated, digital or product marketing management.
- 3+ years project/vendor management experience.
eCommerce IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
