As a Sure Start Program Manager on the Strategic Operations team, a typical day for you will include:
- Define the long-term vision and roadmap for the Sure Start program aligned to enterprise growth strategy
- Own, lead, and continuously enhance the Sure Start onboarding program for new franchise business owners (FBOs) across brands, ensuring a consistent and high-quality launch experience
- Design and deliver best-in-class training curriculum, toolkits, and coaching frameworks tailored to home services franchise owners
- Establish governance rhythms with cross-functional leaders to ensure accountability, alignment, and prioritization of onboarding initiatives
- Manage the full lifecycle of franchise onboarding from award through ramp milestones using structured project management disciplines
- Partner cross-functionally with Brand Presidents, Operations, Marketing, Technology, and Field Support teams to ensure alignment and consistency across onboarding priorities
- Establish and monitor program KPIs, especially ramp-to-revenue speed
- Analyze franchisee performance data to identify trends, gaps, and opportunities for continuous program improvement
Bring your skills and be inspired to achieve success.(Required qualifications)
- Experience:
- 5+ years of experience in franchise operations, franchise training, or franchise onboarding, preferably in a multi-unit environment
- Skills:
- Exceptional facilitation, coaching, and communication skills with the ability to engage diverse adult learners
- Ability to travel as needed to support onboarding, training delivery, and field engagement.
- Strong cross-functional collaboration and influencing skills without direct authority
- Highly organized with the ability to manage multiple priorities and onboarding cohorts simultaneously
- Strategic mindset with the ability to execute tactically and drive results
- High level of adaptability and comfort working in a fast-paced, evolving environment
- Education: Bachelor's degree in Business, Training & Development, Organizational Development, or related field preferred
- Schedule / in-office requirements:
- Hybrid working model; Monday-Wednesday in office, Thursday/Friday teleworking.
- Our office location is:
- 500 E John Carpenter Fwy, Irving, TX
Bring your goals and be enabled to reach them. - Competitive Pay: Commensurate with experience
- Schedule: Full-time, Monday - Friday, 8 AM - 5 PM local time zone
- Benefits: Check out our benefits offerings here: Neighborly Benefits
- Financial Benefits: Equity and bonus opportunities
Brand:
Neighborly - USA Shared Services
