Location: Chicago, Illinois

Hospital: Rush University Medical Center

Department: Employee Service Center

Work Type: Full Time

Work Schedule: 8 Hr (8:30AM - 5:00 PM)

Pay Range: $34.89 - $50.63 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits)

Summary:
Job Summary:
This position oversees the day-to-day management of Employee Lifecycle Team, including Benefits Specialists and the Employee Accommodation and Return-to-Work Coordinator, in Rush's Employee Service Center (ESC). This position and the team that it leads is responsible for ensuring reliable, accurate, and efficient execution of benefits, employee accommodations, return-to-work programs and employee lifecycle transactions supporting current Rush employees/managers and former Rush employees. The Supervisor provides operational oversight, coaching, and guidance to team members, supporting high-quality service delivery and adherence to established ESC processes and standards. This position enables a best-in-class customer experience through operational oversight of the ESC knowledge management processes and database. The holder of this position will exemplify the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:
• Bachelor's degree or 4 years of experience in Human Resources, Organizational Development, Benefits Administration, Employee Lifecycle, ADA/Leave Management, or Business.
• Prior work experience as a senior HR professional or in a people leadership role in an HR shared services organization.
• Strong human resources functional and professional knowledge, including employee lifecycle processes, benefits, employee accommodations, return-to-work programs, and employee data management.
• Systems thinker with strong analytical skills.
• Proven organizational, project management and people leadership skills.
• Ability to design, carry out analysis, and model business processes.
• Demonstrated history of initiative taking and willingness to take on new work.
• Learning agility and comfort working under conditions of ambiguity.
• Proactive and highly motivated with a professional attitude and ambition.
• Experience with creating a culture of engagement, collaboration and teamwork.
• Ability to multi-task and manage competing priorities.
• Clear and concise written and oral communication skills and a professional demeanor.
• Proficient in Microsoft Excel and Word applications.
• Experience with HRIS systems and functionality.

Preferred Job Qualifications:
• 2+ years of experience managing people, preferably in employee lifecycle, benefits, accommodations, or return-to-work operations.
• Hands-on experience using Workday Human Capital Management (HCM) highly desirable.
• Hands-on experience with HR case management platforms such as ServiceNow.
• HR profession certification (e.g., SHRM CP/SCP, HRCI PHR/SPHR)
• Prior process design experience or certifications (e.g., Six Sigma)
• Prior experience leading projects of low to moderate complexity
• Experience working in a high-volume HR operations or employee service center environment.

Physical Demands:

Competencies:

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:
Job Responsibilities:
• Collaborates with the ESC Operations Leadership Team to implement and continuously improve benefits, accommodation, return-to-work, and employee lifecycle transaction processes, technologies, and knowledge/content.
• Supervises the Employee Lifecycle Team, including Benefits Specialists and the Employee Accommodation and Return-to-Work Coordinator, including but not limited to acquiring and on-boarding talent, establishing work schedules, developing team members, setting goals, and assessing performance.
• Provides effective coaching to team members in the areas of customer service, communication and employee lifecycle best practices, ADA accommodations, and return-to-work programs, resulting in excellent customer service and staff performance
• As a working supervisor, also expected to assist with benefits transactions and employee accommodation/return-to-work processes during periods of high request volume and/or to cover for staff members who are on PTO or otherwise unavailable, as needed.
• Supports efforts to improve and expand benefits, accommodation, and return-to-work services, enhancing quality, efficiency, and consistency across the ESC.
• Contributes to the design and oversees execution of operational processes to ensure ESC knowledgebase and portal content related to benefits, accommodations, and return-to-work is current, accurate, and complete.
• Utilizes metrics, customer feedback, and quality control processes (e.g., root cause analyses, knowledge gap analyses, training needs analyses, critical incident reviews) to ensure reliable, accurate, and efficient execution of employee lifecycle transactions.
• Builds and maintains cooperative working relationships across interdepartmental boundaries while resolving customer and vendor issues, creating and updating procedures and processes resulting in complete documentation for customer issue and request resolution.
• Liaises with Information Services to proactively understand the capabilities of and leverage technology to enhance efficiency, automation, and service delivery within the ESC.
• Provides expertise and support during internal and external employee data audits.
• Stays abreast of current shared services best practices, benchmarks and metrics required for a forward-thinking service delivery model that encourages self-service adoption across the enterprise.
• Maintains up to date knowledge of and ensures compliance with all Federal, State and local employment laws, regulations and requirements, including ADA and applicable leave laws.
• Adheres to and ensures each direct report adheres to all Organizational and Service Center policies and procedures related to the handling of personal and confidential information.
• Perform other duties as assigned.