About the Role:We are seeking a Support Engineer to join our growing team and provide frontline technical support for mission-critical operations involving autonomous surface vessels. In this entry-level role, you will assist in diagnosing and resolving system issues, supporting remote deployments, and working directly with autonomy, hardware, and software teams to improve reliability. This is a high-impact, high-visibility position that requires strong communication, flexibility, and a proactive attitude.
Key Responsibilities:- Provide Tier 1-2 support for remote maritime autonomy deployments, including troubleshooting issues with onboard systems (ROS, networking, system processes, payloads, etc.).
- Monitor live missions and logs, and respond to anomalous behavior during operations-occasionally during off-hours or weekends due to global mission schedules.
- Communicate clearly with internal teams and field operators to collect diagnostic data and recommend resolutions.
- Work with tools such as Linux terminal, Balena, ROS, and Docker to diagnose and resolve system-level issues.
- Assist with preparing software images, provisioning hardware, and configuring telemetry and communication channels.
- Contribute to improving internal tools, automation, and documentation for faster turnaround and smoother deployments.
- Will Provide rotational support outside normal business hours.
Qualifications:- Bachelor's degree in Robotics, Computer Science, or a related engineering discipline.
- Strong foundational knowledge of Linux systems and terminal-based workflows.
- Familiarity with ROS (preferably ROS2) and basic C++ programming skills.
- Understanding of networking fundamentals (TCP/IP, DNS, routing, VPNs).
- Experience using tools such as Balena, SSH, and Docker.
- Excellent written and verbal communication skills.
- Must be a U.S. Citizen and eligible to obtain a Secret Clearance.
Preferred Skills:- Hands-on experience with real-world robotic systems (e.g., drones, UGVs, or marine vehicles).
- Exposure to log management, monitoring tools, and observability stacks.
- Experience supporting field deployments or remote systems.
- Comfort working in fast-paced, mission-oriented environments with minimal supervision.
Location:- Remote (U.S. only), with occasional travel for training, integration, and mission support.
- Must be available to work flexible hours depending on global mission schedules.
- Will Provide rotational support outside normal business hours.
Benefits:- 100% Employer paid Health, Dental and Vision Insurance for you and your families
- Life Insurance (Employer Paid)
- Ability to participate in the companies 401k program (Matching)
- Unlimited PTO policy with an enforced 2 week minimum
- Equity Package
- Work / Home Office Stipend
- Global Entry
- 16 Week Paid Parental Leave
- Monthly Health and Wellness Stipend
