OpenAI

Support Program Manager, Partnerships

OpenAI • $125K — $150K *
San Francisco, CA 94112In-Person
Technical Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years of experience in program management, support operations, or partnerships in tech.
  • Proficient in translating technical requirements into operational plans with engineering teams.
  • Familiar with cloud platforms and complex enterprise products.
  • Ability to navigate ambiguity and align diverse stakeholders.
  • Experience balancing strategic planning with hands-on execution.
  • Background in cybersecurity or life sciences is a plus.

Responsibilities

  • Lead readiness and operational programs for cloud and strategic partnerships.
  • Collaborate with Engineering, Product, and partners to create support models.
  • Define customer journeys and support workflows for partners.
  • Identify risks and drive improvements in customer experience.
  • Establish success metrics to monitor partnership and support performance.
  • Utilize AI and automation to enhance support operations.

Benefits

  • Collaborative work environment with cross-functional teams.
  • Opportunity to work on cutting-edge technology and integrations.
  • Engagement with impactful strategic partners in the cloud space.
  • Focus on continuous improvement and operational excellence.
  • Possibility to influence customer experience and support strategies.
Full Job Description
About the Role

We're seeking a Program Manager to lead support readiness and operational programs for OpenAI's cloud and strategic partnerships. You'll work closely with Engineering, Product, Support Delivery, and external partners to translate complex technical and business requirements into scalable customer support experiences.

This role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements.

In this role, you will:
  • Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution.
  • Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations.
  • Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs.
  • Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience.
  • Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance.
  • Use AI and automation to improve partner-related support workflows and scale operations effectively.

You might thrive in this role if you:
  • Have 8+ years of experience in program management, support operations, partnerships, or related roles within a fast-paced technology environment.
  • Have experience working closely with engineering teams to translate technical requirements into clear operational plans.
  • Have experience with cloud platforms, cloud-provider partnerships, or technically complex enterprise products.
  • Are comfortable navigating ambiguity and driving alignment across internal teams and external partners.
  • Can move between strategic planning and hands-on execution while maintaining a strong focus on customer outcomes.
  • Have experience in cybersecurity or life sciences; this background is a plus but not required.

About OpenAI

OpenAI is an artificial intelligence research laboratory consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAI Inc. The company was founded in 2015 by a group of technology leaders, including Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, and John Schulman. OpenAI's mission is to develop and promote friendly AI for the betterment of humanity. The company has developed a number of cutting-edge AI technologies, including GPT-3, a language processing system that can generate human-like text. OpenAI has received funding from a number of high-profile investors, including LinkedIn co-founder Reid Hoffman and venture capitalist Peter Thiel.
Learn more about OpenAI
Size
100 employees
Industry
Information Technology
Founded
2015
* Ladders Estimates

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