This role is primarily office-based due to the hands-on hardware support required, with up to 25% travel to customer sites across the U.S. The position is highly customer-focused and involves onboarding new customers, configuring sensor hardware and gateways, setting up monitoring dashboards, and ensuring successful deployments. You'll work closely with customers and the support team to provide ongoing support and resolve issues. If bugs are identified, you'll document findings, create tickets for the development team, and assist with troubleshooting and testing solutions What We're Looking For • Experience supporting connected hardware and software environments, including troubleshooting communication and connectivity issues between devices and systems • Ability to work within Linux-based environments and leverage scripting or automation tools to streamline deployments, diagnostics, and system maintenance • Familiarity with modern application deployment and containerization practices in production environments • Strong analytical and troubleshooting skills, with the ability to identify root causes across hardware, software, networking, and cloud-based systems • Experience supporting data-driven applications and investigating system anomalies through log analysis, telemetry data, and operational reporting • Ability to document findings clearly, communicate technical issues effectively, and collaborate with engineering teams to drive issue resolution • Exposure to cloud-based architectures used for device management, data ingestion, event processing, and system monitoring • Comfortable working directly with customers and internal teams to configure, deploy, maintain, and optimize technical solutions • Hands-on experience diagnosing and resolving system faults, network communication issues, and hardware/software configuration challenges • Ability to manage multiple priorities while maintaining a high level of accuracy, organization, and customer service