Invenergy follows a hybrid schedule, working in office Monday through Thursday and remotely on Fridays if work permits. This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window. Job Description As a System Administrator, you willoperatein a Microsoft Windows-based environment supporting both IT and OT systems, including control center operations. You will serve as thefinal pointof escalation for the Service Desk, owning complex incident resolution across enterprise systems and sites. This role supports a 24x7 operational model,primarilyafter-hoursmonitoring, incident response, and participation in on-call rotation to ensure continued system availability and rapid response to critical issues. Core Responsibilities  Serve as the final escalation point for Service Desk incidents and support requests  Own and resolve complex IT and OT issues across control center and remote sites  Monitor and manage assigned tickets, ensuringtimelyresolution and escalation  Collaborate with server, network, security, and application teams to resolve issues  Participate in IT change management processes and system improvements  Identifytrends in support issues and recommend long-term solutions  Maintain documentation and support knowledgebase development After-Hours / NOC Responsibilities  Support 24x7 monitoring of IT and OT systems, including control center operations  Respond to system alerts, outages, and critical incidents during after-hours periods  Initiate incident response efforts including triage, escalation, and coordination  Participate in two-person incident response model when severity triggers are met  Engage and coordinate with primary and secondary on-call resources  Ensure system stability and monitoring continuity during incidents  Perform structured handoffs between shifts tomaintainoperational continuity Basic Qualifications  Bachelors Degree in Information Technology, Computer Science, or related fieldrequired  Three (3+) years of experience supporting enterprise IT environments or Service Desk operations  Strong experience with Microsoft environments including Microsoft 365, server and workstation operating systems.  Experience with incident management, escalation, and troubleshooting complex issues  Strong analytical, troubleshooting, and leadership skills  Excellent communication and customer service skills  Eligible to work in the United States without employer visa sponsorship now or in the future. Preferred Qualifications  Exposure to networking, systems infrastructure, and OT environments preferred  Experience working in a 24x7 operational or shift-based environment  Technical certifications preferred (Microsoft, CompTIA, or related Base Pay $88,000.00 - $108,000.00 USD Annual Bonus: 20% - 30% #LI-Hybrid The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills. In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process. Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.