Toronto or Waterloo, hybrid | Full-time | Reports to the Chief Commercial Officer

Build the supply chain at a fast-growing senior care technology company shipping hardware to 24 countries.

The role

You own how our hardware gets made, stocked and delivered: what we order, when, where inventory sits, how each node is replenished, how product ships to a care organization or a family, and what happens when it comes back. You run one network across our factories in five countries, our warehouse in Canada and a new 3PL in the US. You work directly with the CCO, engineering and our manufacturing partners. This is a builder role first and an operator role second. You design the system, then you run it.

What you'll own

• Supply that is protected: forecasts, purchase orders, lead times, safety stock and shortage rules, so no deal slips because of stock
• Inventory in the right place: replenishment logic across every node, with working capital in mind
• The operating system: the SOPs, dashboards and scorecards that don't exist today, built by you
• Delivery that works for one unit to a family and a thousand to a partner, including the parcel economics that make consumer shipping pay
• Returns as an asset: intake, diagnosis, repair, refurbish and redeploy, not scrap

What year one looks like

No deal has slipped because of supply. Inventory is forecast, not guessed. Every sensor is visible across every node, returns come back into stock, and cost per unit delivered is down.

How we work

• Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
• Say it as it is. Kind and direct, at every level, including the CEO.
• Small team, big scope. You'll own more here than at a company ten times our size.
• Do what you said. Trust is built on follow-through, and we return it with real ownership.
• Hard, and worth it. What we build keeps someone's parent safe at home. Rest is part of the work.

This is for you if

• You'd rather own a problem than be assigned a task
• You want the mission to matter and the pace to be real
• You're happy to be the person who just fixes it

This isn't for you if

• You want a playbook handed to you
• You need a big team before you can move

You'll thrive here if

• You have personally owned supply decisions end to end, from supplier and purchase order through to customer delivery and returns, not advised on them
• You have built a planning or operating system that didn't exist before you arrived, and can say what it changed
• You have worked across borders with factories and 3PLs, and know what goes wrong before it does
• You are comfortable building with a small team, incomplete data and no big-company infrastructure

You don't need to check every box. If this sounds like you, we'd like to hear from you.

Where this goes

As we double, this role can grow into leading Operations, with a team of your own.

What you get

• A sensor for your parents, on us
• Direct access to the leadership team. No layers.
• Fair pay, with the opportunity for equity
• Impact decides your pay and your path, not tenure
• Hybrid in Toronto or Waterloo, remote if that's where you do your best work
• Health, dental and vision

The details

• Pay: $90,000 to $140,000 CAD base salary
• This is a new role, created to grow the team, not a backfill
• How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
• We leverage AI tools in our hiring process, but prioritize human input and manual review