Summary

PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

This position is located at Bureau of the Fiscal Service, Office of Payment Operations. As a Supervisory Non-Receipts Specialist, you will supervise employees who process ACH non-receipt claims for a variety of Federal Program Agencies.

Duties

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As a Supervisory Non-Receipts Specialist, you will:

• Plan, organize and oversee the activities of the ACH Non-Receipt Technicians, Senior ACH Non-Receipt Specialists, ensuring that financial institutions comply with the regulatory requirements and meet the needs of the Federal Program Agencies.
• Plan work for accomplishment by subordinates, set and adjust short term priorities, and prepares schedules based on consideration of difficulty of requirements and assignments such that the experience, training, and abilities of the staff are effectively utilized to meet organization and customer needs.
• Provide guidance and training in collection related areas to all Inquiry and Reconciliations Section employees, as well as handle escalated calls involving potential fraud or uncooperative financial institutions.
• Ensure continuous service improvement through training efforts covering such topics as research and analysis, financial institution education, customer service as well as delivery of on-the-job training.

Requirements

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Conditions of employment

• All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
• A one year supervisory or managerial probationary period may be required.
• Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
• Obtain and use a Government-issued charge card for business-related travel.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Key Requirements:

1. Please refer to "Conditions of Employment."
2. Click "Print Preview" to review the entire announcement before applying.
3. Must be U.S. Citizen or U.S. National

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Specialized Experience for the GS-11 you must have one year (full 52 weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position is defined as:

Researching and applying policy and procedures in order to assist or participate in conducting claims research analysis and making recommendations to improve work processes and programs. Examples of such experience could include:

- Processing ACH (Automated Clearing House) non-receipt claims for variety of agencies; OR

- Assisting or leading projects in a customer service environment; OR

- Gathering supporting information to analyze workflow; assist in changing workflow, and work assignments; OR

- Communicating effectively with internal and external customers at all levels.

OR

You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree.

or

LL.M., if related

- You may qualify by a combination of experience and education. Only graduate level education in excess of the first 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education.

In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:

For the GS-11, you must have been at the GS-09 level for 52 weeks.

Education

Additional information

• During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact on your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies.
• We will not pay relocation expenses.
• We may select from this announcement or any other source to fill one or more vacancies.
• This is a non-bargaining unit position.
• This position is a high-risk position.
• We offer opportunities for telework.
• We offer opportunities for flexible work schedules.

Our comprehensive benefits are very generous. Our benefits package includes:

• Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
• Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
• Access to insurance programs that may be continued after you retire.
• A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
• A retirement program which includes employer-matching contributions.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.