Summary

This position serves as a Supervisory IT Program Manager in the Office of Consular Applications (CST), under the DCIO for Enterprise Applications, within the Bureau of Diplomatic Technology (DT) delivering information technology solutions to enable the Bureau of Consular Affairs and provide passport, visa and overseas citizen services to millions of customers each year.

Duties

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• Directs the strategic planning, resource allocation, and lifecycle execution of mission-critical IT program segments supporting consular and citizenship services, maintaining strict oversight of Top Secret and Critical-Sensitive information.
• Directs and oversees a multidisciplinary workforce of Civil Service, Foreign Service and contract personnel as a first-level supervisor, aligning operations with business owners, stakeholders and CST leadership.
• Serves as the primary IT liaison and strategic partner to Passport Services (CA/PPT) and Overseas Citizens Services (CA/OCS) aligning enterprise IT solutions with consular mission requirements, policy objectives and user-centered service goals.
• Serves as the senior expert advisor to CST, DT and CA leadership on highly complex technical, programmatic and policy matters regarding citizenship services IT applications, system modernization and digital transformation initiatives.

Requirements

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Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.
• Statement of Employment & Financial Interest required prior to appointment.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants applying for the GS-15 grade level must meet the following requirements:Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Have at least 1 full year of specialized experience equivalent to the GS-14 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

• Experience directing the strategic planning, integration and full-lifecycle execution of major enterprise IT program segments.
• Experience leading and directing a multidisciplinary workforce comprised of government civilian personnel, foreign service personnel, and/or external contractors.
• Experience handling or controlling access to restricted information systems up to the Top Secret level, enforcing compliance with federal mandates, implementing Zero Trust architecture principles and managing technical, contractual or operational continuity risks.
• Experience managing large-scale IT portfolios, significant financial resources and highly secure information systems.
• Experience with product development - creating and launching products to meet customer needs.

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-15 position.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:

• Ability to assign, review, and supervise the work of others;
• Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
• Ability to adjust to change, work pressures, or difficult situations without undue stress;
• Willingness to consider new ideas or divergent points of view; and
• Capacity to "see the job through."

Education

Education requirements do not apply to this vacancy announcement.

Additional information

• For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at [email protected].

• If eligible, situational telework agreements may be permitted with supervisory approval. [REMOVE content, as appropriate, for the position].

• Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.

• Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.