THE ROLE IN A NUTSHELLBase Salary: CAD $72,521.00 - 109,341.00
The OnePoint team is the single point of contact for physicians, patients, Patient Support Programs (PSPs), insurers, and clients. The team manages all incoming patient referrals and ensures patients are enrolled into programs, have financial coverage, and begin therapy as quickly as possible.
The OnePoint Supervisor provides direct people-management support to the team, including oversight, training, and coaching (performance reviews, goal setting, and career development). As the team has grown, this role supports stabilizing and scaling operations by sharing people-management responsibilities and ensuring consistent, high-quality service delivery.
Key Responsibilities - Support hiring, training, and coaching of PSP staff to develop a high-performing and resilient team using existing training materials and standard operating procedures.
- Oversee and streamline daily activities, manage scheduling, monitor performance, and implement program processes to enhance performance and productivity.
- Implement protocols and adhere to established processes to ensure high standards of service and compliance with healthcare guidelines and contractual obligations.
- Liaise with key internal and external stakeholders to provide timely and accurate updates and respond promptly to inquiries.
- Address escalations and client complaints, resolve conflicts, and provide consultation on continuity of care to ensure service excellence.
WHO WE'RE LOOKING FOR- Post-graduate diploma in healthcare or a related field
- Minimum of 3 years in healthcare, with at least 2 years in a PSP setting
- Preferred: 4+ years in healthcare, with at least 3 years in a PSP setting
- Understanding of PSPs and how they operate
- Reimbursement and financial support management for specialty drugs, including public and private coverage, LU codes, and free goods management
- Specialty pharmacy processes and systems, including retro-billing, test billing, and systems such as Kroll
- Relationship management with internal and external stakeholders
- Performance monitoring and productivity tracking
- Process improvement
- Conflict management and issue resolution
- Problem-solving and analytical thinking
- Reporting and data analysis
- Clear verbal and written communication
- Troubleshooting PSP-related processes, including reimbursement denials, appeals, financial assistance, and test billing issues
- Ability to engage, grow, and retain staff while fostering collaboration
- Critical thinking and root-cause analysis
- Ability to perform effectively in a high-stress environment and manage personal stress
Nice to Have
- Bachelor's degree, preferably in science or a related field.
- Additional experience in healthcare or PSP environments.
THE CULTUREWe believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that's what it takesto create better health for all. We dare to challenge the status quo. And we'redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That's why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn't just about personalachievements, it's about making adifference together.
Here's to Better Health for All!
AFEW MORE DETAILSProficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.
GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn't align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [redacted]. Information received relating toaccommodation will be addressed confidentially.
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
