UnitedHealth Group

Supervisor of Clinic Ops - Primary Care

UnitedHealth Group • $60K — $107K *
Colorado Springs, CO 80918In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School diploma, GED, or equivalent experience
  • 2+ years of office management experience
  • 1+ year in a healthcare organization
  • Understanding of service levels, cash handling, and collections processes
  • Intermediate to advanced skills in Microsoft Word and Excel

Responsibilities

  • Supervise department staff and collaborate with Physician leadership on clinical issues
  • Recruit and retain talented staff, ensuring training and performance evaluation standards
  • Implement and maintain clinical and business policies and procedures
  • Ensure customer satisfaction and address patient issues
  • Ensure adherence to financial integrity policies regarding co-pays and charge entry
  • Plan facility maintenance and overall logistics
  • Analyze metrics related to customer service and financial goals, implementing operational changes as necessary

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase options
  • 401k contributions
  • Development opportunities for career advancement
Full Job Description
Position in this function is responsible for supervising and coordinating staff and clinic activities to provide quality, cost-effective care. Responsible for supporting the patient through excellent customer service while achieving financial goals. The position works closely with the provider leads and management team to optimize patient flow and eliminate potential front/back-office barriers. Ensures the overall competency of assigned staff and maintains facility compliance with Federal and State regulations, policies and procedures.

Primary responsibilities:

  • Provide supervision to department staff, works independently, and collaborate with Physician leadership on relevant clinical issues
  • Recruit and retain talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance
  • Implement and maintain clinical and business policies and procedures.
  • Ensures customer satisfaction within the clinic sites and resolves patient issues
  • Accountable to ensure strict adherence to policies/procedures related to financial integrity of co-pays, charge entry, Standard Work development and maintenance, etc.
  • Facility planning and overall facility maintenance
  • Analyze monthly metrics relating to customer services, access and achievement of financial goals and objectives; develop and implement operational changes based on metrics
  • Monitor, manage and ensure that provider and clinic empanelment is accurate
  • Educate staff and providers on monthly metrics, glide paths, goals, and areas for improvements
  • Contribute to the development of short and long-term business planning, then ensure plans are executed
  • Accountable for achievement of clinical and business compliance and licensures for labs, staff, and requirements for regulatory compliance
  • Safety functions in clinics and ensures completion of safety training and proper orientation for new employees


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School degree, GED or equivalent experience
  • 2+ years office management experience
  • 1+ years in a healthcare organization
  • Understanding of process flows regarding service levels, cash handling and collections
  • Knowledge of organization policies and procedures, computer applications, including intermediate to advanced Microsoft Word and Excel skills


Preferred Qualifications:

  • Experience managing a primary care clinic
  • Fiscal management and human resource management techniques and practices
  • Proven excellent leadership skills to include solid communication (written and verbal) and interpersonal skills
  • Proven ability to gather, analyze and evaluate data
  • Proven ability to work independently, lead and motivate staff
  • Proven ability to meet all health requirements prior to employment and periodically thereafter, as required by company policy and state regulations
  • Proven ability to physically perform assigned job duties


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Healthcare
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ
UNH
* Ladders Estimates

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