McDonalds

Supervisor

McDonalds • $90K — $130K *
St Lina, AB T0A 2Z0In-Person
Hospitality & Recreation
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of leadership experience in quick service or customer service roles
  • Excellent customer service and communication abilities
  • Experienced in managing teams effectively and holding them accountable
  • Strong interpersonal skills to navigate conflict resolution
  • Ability to thrive in a fast-paced environment
  • Flexible work hours and a valid driver's license with available transportation.

Responsibilities

  • Establish business plans and measurable targets with market operators
  • Communicate targets effectively to General Managers
  • Support General Managers in adjusting plans based on business needs
  • Promote a people-first culture to maximize staffing and business results
  • Conduct performance reviews for General Managers bi-annually
  • Implement succession planning and strategic talent placement
  • Ensure compliance with QSC standards and local health regulations.

Benefits

  • Monthly car and cell phone allowance
  • Access to company health care benefits program
  • Eligibility for company bonus program
  • 3-4 weeks paid vacation based on experience.
Full Job Description
McDonald's Supervisor- Job Description

As the Supervisor, it is your responsibility to drive growth in market sales and guest counts profitably, and to ensure all restaurants meet McDonald's critical standards of quality, service, and cleanliness along with meeting all local health & safety regulations.

The Supervisor aligns with the Owner/Operator to set market targets and creates a plan to achieve these targets. They lead a team of General Managers by supporting them in their development, setting their individual and restaurant targets, following up on their progress, and providing coaching and direction to improve results.

The Supervisor is responsible for energizing their team and encouraging their General Managers to do the same. This includes overseeing the hiring and development of each manager to ensure the restaurants have the right team to lead them into the future. Building a positive team culture based on trust, respect and appreciation is critical to the overall success of the organization.

Supervisor - Job Duties

Business Results & Achievement
  • Establish business plan and measurable targets with Operator
  • Ensure all targets are communicated effectively to the General Managers.
  • Work with GM's to adjust the plan or tactics, as needed, to align with business needs.
People & Talent Development
  • Demonstrate and reinforce leadership behaviors and basic people minimums to gain and grow commitment from all restaurant staff
  • Work with General Managers to ensure all restaurants are fully staffed with a people first culture that will maximize business results
  • Ensure restaurants follow employment policies, labour laws, safety/security practices
  • Ensures there are active IDP and IPP activities that that are designed to enhance strengths and improve performance gaps
  • Completes performance reviews for each General Manager twice per year
  • Ensures active succession planning and strategic talent placement within restaurant teams to maximize business performance
Running Great Restaurants
  • Protects the McDonald's brand by ensuring restaurants meet McDonald's QSC and locally legislated Quality, Safety and Sanitation standards
  • Educates General Managers and Department Managers on critical restaurant systems that produce consistently high levels of QSC
  • Ensures that national/regional promotions and new products are executed and implemented to standards within their restaurants
  • Prepares restaurants for PACE visits to ensure all standards are in place
Business Strategy
  • Influence and hold GM's accountable for creating a culture of respect in each restaurant
  • Work with GMs to build annual business plans with focus on year-over-year growth that is aligned with your market's priorities and plans for performance and profit
  • Uses all informational resources available such as: PACE dashboard, financial reports, Clearview, GEMS, etc., to identify potential sales growth and opportunities
  • Completes required audits to ensure that restaurants meet standards regarding Health & Safety, security, SRIW, WVP, etc.
Project Management
  • Manage the implementation of reinvestment plans to include opening new restaurants, re-builds, re-models, equipment purchases, etc.
  • Lead the implementation of new MRCL and Restaurant initiatives or technology
Functional Accountabilities
  • Health Inspection mitigation
  • HR issues or concerns
  • Performance manage employees, as needed
  • PNL Management (mid-month, month end)
  • Sensitive guest concerns
  • Prepare for MRCL Tours
  • Review weekly QSC and profit/financial analysis with activation
  • Leading meetings (patch and/or market)
  • Leading training for their patch
  • Cleanliness follow-up
  • Escalate 911's appropriately and with urgency
  • Flexible schedule with focus on the demands of the business
Minimum Qualifications
  • 10+ years leading teams in quick service or related customer service facing role
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment
  • Strong interpersonal skills
  • Ability to direct and lead a team while holding them accountable for results
  • Ability to resolve conflict
  • Flexible working hours.
  • A valid driver's license and available automobile.
Compensation
  • Starting salary of $90,000 to $130,000 annually depending on experience/skill set
  • Monthly car and cell phone allowance
  • Eligible for company health care benefits program
  • Eligible for company bonus program
  • 3-4 weeks paid vacation depending on experience

About McDonalds

McDonald's Careers

Join the vibrant team at McDonald's, a global leader in the fast-food industry, and be part of a company known for its exceptional culture and commitment to innovation and leadership. At McDonald's, we offer a range of job opportunities that cater to a variety of skills and professional aspirations, making it an ideal place to jumpstart or advance your career. Work You'll Do At McDonald's, every position is an opportunity to grow. Whether you're looking for an entry-level role or a managerial position, you'll find that McDonald's supports your career ambitions with robust training programs and growth opportunities. Our team is dedicated to helping you develop the leadership and professional skills necessary for success in any endeavor. Join our diverse team and contribute to a culture that values innovation, leadership, and diversity. McDonald's is not just a workplace but a community where you can thrive professionally and personally. McDonald's Employment Benefits Choose a career at McDonald's and enjoy a comprehensive benefits package that supports both your professional and personal life. From competitive salaries and health benefits to employee discounts and flexible schedules, McDonald's is committed to the well-being of our team members. We also offer exclusive leadership and diversity training programs that empower our employees to take on new challenges and lead with confidence. Internship Opportunities Kickstart your career with a McDonald's internship. Our internships provide invaluable workplace experience and a chance to develop essential skills in a supportive environment. Interns at McDonald's work on real projects, learn from industry leaders, and gain exposure to the operational excellence that drives our global success. Innovation at McDonald's At the heart of McDonald's culture is a drive for innovation. We continuously seek innovative solutions to enhance the dining experience of our customers and improve our operational efficiencies. By joining our team, you'll collaborate on exciting projects that push the boundaries of what's possible in the fast-food industry. Networking and Professional Development McDonald's encourages professional development and networking through various initiatives and platforms. Connect with colleagues, mentors, and industry leaders who can help you navigate your career path and achieve your professional goals. Our commitment to career development is reflected in our ongoing training programs and our proactive approach to internal promotions and hiring. Join Our Team Explore the job opportunities at McDonald's and find the position that matches your skills and interests. We are hiring creative, curious, and motivated individuals who are ready to contribute to our dynamic team. Check out our open positions and apply today to take the first step towards a rewarding career at McDonald's. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here at McDonald's. Subscribe to our careers blog and personalize your experience to receive updates that align with your career interests. McDonald's is more than just a company—it's a place where you can make a difference. Join us and help shape the future of the fast-food industry while building a career that you can be proud of.
Learn more about McDonalds
Size
200,000 employees
Market Cap
$194.1 billion
Industry
Food & Beverages
Net Income
$4.7 billion
Founded
1955
5 Year Trend
-1.2%
Revenue
$19.2 billion
NASDAQ
MCD
* Ladders Estimates

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