Supervises and directs the activities of employees in the fulfillment department to ensure accurate and seamless operations within the organization and across shifts, departments, and vendors. Uses sound management principles and techniques to manage and develop talent, skills, and processes. Responsibilities: • Supervises employees in the kitting/fulfillment and pick-pack departments. • Directs the activities of employees to ensure accurate communications and seamless operations within the company across shifts and departments and with vendors. • Achieves a high level of employee efficiency and morale through leadership and the use of sound management and human relations principles. • Maintains thorough knowledge of all manufacturing processes, ISO and SOPs, continuous improvement, equipment, safety, and other regulatory requirements. • Works closely with customer service, scheduling, manufacturing departments, and other locations and vendors to ensure timely production and delivery of customer products. • Effectively plans and schedules workflow through the department and modifies schedules as needed in accordance with business needs. • Organizes work for efficient operations. Ensures that departmental goals, including safety, quality, continuous improvement, and KPIs are established and met. • Administers policies and procedures and recommends changes as necessary. Follows positive employee relations practices. Selects and recommends candidates for hire, promotion, recognition, disciplinary action, and/or termination keeping appropriate documentation. • Tracks and controls department expenditures and labor costs to ensure compliance with plant and department budgets. Provides reporting and analysis to management. • Troubleshoots processes when necessary. Works with team members to resolve, and request other resources as necessary. • Promotes a positive work environment, sound training programs, and adherence to ISO work instructions and procedures. • Works closely with other departments to ensure the accuracy of work performed and the timely shipment of products to customers. Qualifications • Broad technical knowledge in the commercial print and/or fulfillment field. • Demonstrated ability to successfully manage people and direct work activities. • Strong written and verbal communication skills and the ability to communicate effectively at all levels within the organization. • Knowledge of Windows applications; Microsoft Office products; and database systems. Experience with WCSS, WBS, Monarch Foundation, DPrint, and FM Pro ship schedules is a plus. • Demonstrated comfort and ability to learn and leverage new systems. • Bias for process focus and the demonstrated ability to drive process improvement. Must have demonstrated flexibility to multi-task and shift focus and re-prioritize as the situation dictates. • Demonstrated ability to proactively approach problems and drive for results. • Bachelor's degree in Business, Manufacturing or related field preferred. • 3 or more years experience in comprehensive multi-shift department management in a manufacturing environment. Printing or fulfillment environment preferred. Additional Information RRD's current salary range for this role is $68,500 to $106,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.