Posting End Date:September 27, 2026
Employee Type:Regular-Full time
Union/Non: This is a non-union position
This role is known internally as Supervisor TIS Customer Information System.
What You Will Do:- Lead and direct a multidisciplinary team responsible for the operational support and delivery oversight of a large enterprise systems portfolio.
- Provide technical and functional leadership for Customer Information Systems, cloud platforms, integrations, reporting technologies, and related applications.
- Drive continuous improvement initiatives by analyzing application landscapes, identifying opportunities for optimization, automation, and operational excellence.
- Manage vendor and service provider relationships to ensure successful delivery of services, support, and technology solutions.
- Oversee the planning, execution, and support of complex system changes while ensuring compliance with governance, release management, and testing processes.
- Lead the development and execution of business continuity, disaster recovery, monitoring, and support practices for enterprise applications.
- Coach, mentor, and develop team members while fostering a high-performing, collaborative, and customer-focused work environment.
Who You Are:- University degree in Computer Science, Engineering, Information Technology, or a related field, or an equivalent combination of education and experience.
- 7+ years experience of supporting large-scale enterprise application environments, including cloud-based technologies.
- Strong knowledge of enterprise business processes and systems, including Customer Information Systems, Finance, Supply Chain, Asset Management, or Work Management domains.
- Experience integrating on-premise and cloud-based applications using modern cloud integration tools and technologies.
- Advanced understanding of ITIL processes, with a strong focus on incident, change, release, and testing management practices.
- Proven leadership, coaching, and stakeholder management skills, with the ability to effectively manage competing priorities in a fast-paced environment.
- Strong analytical and problem-solving abilities, combined with a commitment to innovation, continuous learning, and delivering exceptional customer service.
Preferred:- Demonstrated experience leading and managing technical operations or application support teams within a large enterprise environment.
Working Conditions:- Standard office environment.
- Occasional work outside normal business hours may be required to support critical business needs, project deadlines, or production activities.
- Frequent travel to other Enbridge locations for meetings.
Physical Requirements include but are not limited to:Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.
Mental Requirements (Both Field & Office) include but are not limited to:Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.
Note:- This role is not eligible for employment-based sponsorship. Applicants must already have legal authorization to work in the country of the job location and should not require sponsorship from Enbridge now or in the future.
- This position is not eligible for relocation assistance.
Salary Ranges from $114,800 to $160,000 USD for US locations based upon candidate's experience, skills, and internal equity. Applicable compensation policies and guidelines apply to internal candidates.
Benefits:- A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
- A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
- Valuable retirement savings plans, including a savings plan with company stock as an investment option.
- Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
- An Employee and Family Assistance Program.
- A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
- Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.
