Location: Lancaster, TX

Division: Road US
Job Posting Title: Supervisor, Operations
Time Type: Full Time

Summary

The Supervisor, Operations is responsible for overseeing the day-to-day activities of branch operations to ensure efficient and effective processes, productivity, and customer service. This role provides leadership and support to the operations team, coordinates workflow and operational priorities, and assists with resolving escalated operational issues.

The Supervisor, Operations works closely with branch management, Business Development, and other internal teams to support customer accounts, operational performance, and opportunities for continued growth. This role also oversees customer onboarding and account processes, monitors key performance indicators, and ensures operations are performed in accordance with company policies, procedures, and customer requirements.

Duties & Responsibilities

• Supervise and provide day-to-day leadership to assigned operational team members, including workload distribution, coaching, performance management, timekeeping, and time-off approvals.
• Coordinate daily operational activities and priorities to ensure customer and branch requirements are completed accurately, efficiently, and timely.
• Monitor team performance, provide ongoing feedback and development, conduct performance reviews, and participate in staffing, interviewing, hiring, and onboarding activities.
• Serve as a point of escalation for customer, shipment, system, and operational issues, providing guidance and coordinating resolution as appropriate.
• Maintain working knowledge of customer freight requirements and oversee customer onboarding, account set-up, documentation, and ongoing operational processes.
• Support customer pricing activities, including volume spot quotes and shipment booking, in accordance with established processes and approval requirements.
• Monitor operational reports, account activity, and key performance indicators (KPIs) to identify trends, exceptions, and opportunities to improve productivity and service.
• Support carrier development activities and utilize appropriate company tools to research freight classifications and other shipment requirements.
• Partner with Sales and branch leadership to identify opportunities for account growth, service enhancements, and stronger customer relationships.
• Collaborate with Accounting, Operations, and other internal teams to resolve operational, billing, and carrier settlement discrepancies and improve overall efficiencies.
• Serve as a backup to the Branch Manager and support day-to-day branch responsibilities in their absence, as assigned.
• Ensure compliance with company policies, procedures, and operational requirements while fostering a positive, collaborative, and high-performing work environment.
• Perform other duties and projects as assigned.

Qualifications & Experience

• High school diploma or GED required; bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
• Minimum of 3 years of experience in transportation operations or a related field; 5 or more years preferred.
• Minimum of 2 years of freight brokerage experience; 5 or more years preferred.
• Minimum of 2 years of experience leading or supervising teams; 3 or more years preferred.

Skills & Competencies

• Strong knowledge of transportation operations, freight brokerage, and customer service practices.
• Demonstrated leadership, coaching, and employee development skills.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to prioritize and manage multiple responsibilities in a fast-paced operational environment.
• Strong attention to detail and ability to review operational reports and performance metrics.
• Strong verbal and written communication and interpersonal skills.
• Ability to build effective working relationships with employees, customers, and internal business partners.
• Strong customer service orientation with the ability to effectively resolve operational issues.
• Proficiency with Microsoft Office applications and the ability to learn and utilize transportation management and other business systems.
• Proficiency in English, including reading, writing, and verbal communication.

Physical Demands

This role is primarily performed in an office environment and requires the ability to sit or stand for extended periods while working at a desk and using a computer, telephone, and other standard office equipment. The employee must be able to use their hands frequently for typing, writing, and operating office equipment, along with close visual acuity for reading reports, screens, and documentation. Clear verbal and written communication is essential, including extended periods of time on the phone with customers, carriers, and team members. The role may occasionally require bending, reaching, or lifting office materials or supplies up to 15-20 lbs.

Work Environment

The position is performed in a professional office environment. The noise level in the work environment is generally low to moderate. The employee may occasionally be exposed to operational or warehouse environments depending on business needs.

For this position, the expected base pay range is $80,000.00 - $90,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.