Job DescriptionUnder the direction of the Patient Care Delivery Director/manager, the supervisor of Administrative Operations oversees the administrative functions of the designated departments within a site(s). Assumes direct line responsibility for patient care delivery, ancillary and support services. Directs, supervises and coordinates all aspects of patient care delivery, focusing on service, patient, employee and physician satisfaction, community relations; as well as marketing and planning to ensure a high level of quality healthcare. Specific responsibilities include supervising day-to-day operations, with an emphasis on patient care delivery, high quality customer service, staffing and efficient allocation and use of available capital and human resources. The position is responsible for, and provides oversight regarding the following: positive patient relations, proper telephone communication training & coaching, appointment scheduling, patient registration as well as payment/co-payment collection. Performs "hands-on" supervisory support, leadership, and training.
Accountable for direct supervision of Receptionist, and/or LVN's, Medical Assistants, Lab Assistants as assigned. Will ensure all operations policies and procedures are implemented and carried out consistently across multiple departments to ensure a positive patient experience. Will be involved in short and long term operational planning for the site, while participating and/or leading organizational sub-committees.
Required qualifications:- Coursework/Training: Customer Service.
- Coursework/Training: Communication.
- 5 years of experience in medical reception.
- 2 yeasrs of Supervisory experience.
Preferred qualifications:Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
About the TeamThe Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.
