What will you do?

• Responsible for leading and developing a high-performing implementation team through effective coaching, workload management, and performance oversight
• Guide, train, and mentor all levels of departmental personnel
• Work cooperatively with employees to assess their skill level and develop/train accordingly
• Oversee the distribution of workload amongst the team and information shared on the Intranet
• Drive operational efficiency, accountability, and continuous process improvement, with a strong focus on delivering a positive client onboarding experience and achieving high customer satisfaction
• Serve as a key escalation point for complex client issues, collaborate cross-functionally to resolve challenges and align processes, and represent the Implementation team during client and prospect engagements
• Focus the team on preparation, documentation, communication and follow up and assist in the creation and management of Implementation Department policies and procedures
• Assist the Manager in conducting meetings with personnel to maintain open communication
• Maintain attendance responsibility and manage employee conduct and performance with support of the Manager as well as assist in the completion and presentation of performance evaluations as required
• Assemble data, prepare and deliver periodic and special reports
• Participate in the interviewing process and training of new hires
• Ensuring timely, accurate execution of all project and startup activities

What are we looking for?

• Bachelor’s Degree or an equivalent in Business Administration
• 2-4 years of project management experience
• 2-4 years of automotive experience
• Prior supervisory experience
• Advanced proficiency in Holman systems including GDT, EVOS, Insights, and FleetTrak
• Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint
• Thorough understanding of organizational products, services, and processes, along with a solid foundation in project management
• Proactive, customer-focused leader with strong communication and interpersonal skills
• Highly organized, detail-oriented, and adaptable under pressure
• Ability to think logically and solve problems effectively while maintaining a continuous improvement mindset
• Able to independently manage team workload and project assignments, approve routine timeline adjustments and coaching actions
• Able to contribute to escalated client and cross-departmental decisions, and escalate compliance or strategic risks as needed
• Proven track record managing client interaction, strong customer-facing experience, and demonstrated ability to lead, influence, and collaborate effectively across teams
• Bilingual - English/French is an asset

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Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $99,490.00 - $141,770.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.