What will you do?
- Responsible for leading and developing a high-performing implementation team through effective coaching, workload management, and performance oversight
- Guide, train, and mentor all levels of departmental personnel
- Work cooperatively with employees to assess their skill level and develop/train accordingly
- Oversee the distribution of workload amongst the team and information shared on the Intranet
- Drive operational efficiency, accountability, and continuous process improvement, with a strong focus on delivering a positive client onboarding experience and achieving high customer satisfaction
- Serve as a key escalation point for complex client issues, collaborate cross-functionally to resolve challenges and align processes, and represent the Implementation team during client and prospect engagements
- Focus the team on preparation, documentation, communication and follow up and assist in the creation and management of Implementation Department policies and procedures
- Assist the Manager in conducting meetings with personnel to maintain open communication
- Maintain attendance responsibility and manage employee conduct and performance with support of the Manager as well as assist in the completion and presentation of performance evaluations as required
- Assemble data, prepare and deliver periodic and special reports
- Participate in the interviewing process and training of new hires
- Ensuring timely, accurate execution of all project and startup activities
What are we looking for?
- Bachelor’s Degree or an equivalent in Business Administration
- 2-4 years of project management experience
- 2-4 years of automotive experience
- Prior supervisory experience
- Advanced proficiency in Holman systems including GDT, EVOS, Insights, and FleetTrak
- Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint
- Thorough understanding of organizational products, services, and processes, along with a solid foundation in project management
- Proactive, customer-focused leader with strong communication and interpersonal skills
- Highly organized, detail-oriented, and adaptable under pressure
- Ability to think logically and solve problems effectively while maintaining a continuous improvement mindset
- Able to independently manage team workload and project assignments, approve routine timeline adjustments and coaching actions
- Able to contribute to escalated client and cross-departmental decisions, and escalate compliance or strategic risks as needed
- Proven track record managing client interaction, strong customer-facing experience, and demonstrated ability to lead, influence, and collaborate effectively across teams
- Bilingual - English/French is an asset
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INDCS
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $99,490.00 - $141,770.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.
