THE ROLE IN A NUTSHELLBase Salary: CAD $72,521.00 - 109,341.00
- Provide leadership and coaching to team members to ensure we meet or exceed quality and productivity targets
- Supervise the department's performance as well as monitor and evaluate its systems and processes
- Work with employees and members of the Management Team to address and resolve issues and inquiries presented by plan sponsors, partners and their respective clients.
- Take an active role in identifying and supporting projects related to productivity enhancements and process improvements.
- Manage resources and capacity, including day to day tasks to support internal and external requirements
- Support the implementation of new requirements and services through system and process changes
- Work closely with and serve as an active member of the Leadership Team.
WHO WE'RE LOOKING FOR- University/College Degree.
- At least 3 years of previous management / supervisory / leadership experience.
- Strong industry knowledge within insurance.
- Passion for employee engagement and strong leadership capabilities.
- Excellent communication skills, including the ability to articulate needs and work with other areas of the business.
- Proficiency with Microsoft Office tools specifically Excel analytics.
- Performance management experience with Power BI dashboards.
- Ability to 'roll up the sleeves' and get involved at a detailed level when required to assure service targets and standards are achieved.
- Excellent interpersonal skills that support working effectively and collaboratively in a team environment.
- Experience leading teams in the identification and implementation of continuous process improvements and technology changes.
NICE TO HAVE - Bilingualism (English/French) would be an asset.
