The Supervisor of Cardiac Device Technicians supervises cardiac technician services across inpatient and outpatient settings and performs complex administrative and clinical assignments. Serves as a contact for physicians, staff, and outside departments to address issues or concerns requiring attention and assists in managing clinical unit operations. Reports to the Clinic Nurse Manager of the Department and supervises cardiac device technicians, which may include Support Coordinators. The Supervisor of Cardiac Device Technicians will also service coverage for USC Keck + Norris Hospitals, outpatient clinics at Keck Medical Center, and USC Care satellite offices. Supervises the USC cardiac remote monitoring program including urgent Alerts and monthly remote billing.

Departmental Specific Summary

Essential Duties

• Serves as Back Office Clinical Supervisor. Supervises at least two full-time staff or the equivalent, coordinates personnel actions, including, but not limited to performance evaluations, time-off requests, staff disciplinary actions, hiring, and terminating staff.
• Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.
• Generates Daily cardiac device tech Assignments. Arranges for staff coverage as needed.
• Trains all cardiac device l staff to ensure compliance with hospital policies. Preceptor to new staff.
• Oversees Special Procedures/Projects for the Department, including, tracking product recalls/advisories, working with Radiology to support MRI patients and float hours when appropriate. cli
• Acts as liaison between supervisor and his/her subordinates for communicating information, assignments, priorities and special requests. Monitors status of pending items and follows-up, as needed.
• Supervises the USC cardiac remote monitoring program. Ensures staff adhere to communication protocols for urgent alerts and routine communication.
• Maintains an timely process for ALL cardiac device tech billing- remote monitoring, outpatient, in-patient, OR, and Radiology.
• Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.
• Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.
• Coordinates staffing to ensure breaks and meal periods are covered. Provides coverage as needed.
• Coordinates education of device-related knowledge and technology to other device technicians, including introduction to new technologies brought to Keck.
• Other administrative/analytical work as required, including preparing meeting agendas on an as needed basis.
• Performs other duties as assigned.

Required Qualifications:

• Req High School or equivalent
• Req 3 years In related role.
• Req Organization/time management skills.
• Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.
• Req Must be comfortable with computers and medical terminology.
• Req Must have in depth knowledge of all insurance types, including government health programs.
• Req Must adopt Keck Service Credo and Known Service Standards and Values.

Preferred Qualifications:

• Pref Lead or Supervisory experience.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Pref Certified Cardiac Device Specialist (IBHRE)

The annual base salary range for this position is $81,120.00 - 133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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