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We are currently looking for a Supervisor, BSA for our Houston, TX office.
POSITION DESCRIPTION:
The role is responsible for overseeing the technical team of software development resources within the larger Commercial IT group. The oversight includes ensuring that the infrastructure, systems and/or applications operate reliably and support the operations of the commercial organization effectively and efficiently. The teams will be working primarily on a large-scale, custom developed application on AWS cloud technologies.
Supervisor Duties:
- Supervise team members daily.
- Assist direct reports in managing workload and prioritizing work.
- Assist team in troubleshooting application or technical issues if needed.
- Ensure team members comply with all applicable policies and regulations.
- Support the personal development and training of team members.
- Set and review annual goals and monitor performance with at least one in-person review annually.
- Monitor and approve timecards and expense reports.
- Assign team members to approved work to ensure successful completion.
- Meet with stakeholders to plan upcoming work, as needed.
- Manage contracts, agreements, and ensure ongoing Veriforce compliance for vendors.
- Provide input on budget needs for the team and projects.
- Along with manager and team members, stay abreast of application and technology roadmaps and new technical strategies and enhancements that may be available.
- Manage or oversee assigned projects including planning, execution and monitoring progress.
- Identify team members to recommend for promotions, bonuses and commendations.
- Ensure that any documentation applicable to team is accurate and accessible to the appropriate resources.
- Periodically work extended hours and to respond to after hours and on weekends; overnight travel may be required.
- Report to the Manager on all employee-related issues.
- Drive the conceptualization and development of solutions (hardware, software, processes) that support business requirements
- Collaborate with the appropriate parties, such as vendors, business users, or members of IT, in order to resolve problems or investigate opportunities as needed
- Create process models, specifications, diagrams and/or charts based upon user requirements to provide direction to other team members
- Gather and analyze data in support of business cases, proposed projects and system requirements
- Generate and compile reports based on analytical findings, complete with probable cause and possible solutions to system issues
- Generate statistics and reports for management and/or team members to represent current status of initiatives
- Lead daily activities of team in a given functional area for purposes of setting overall task/project priorities and decision-making on support items
- Lead the development and maintenance of an application support knowledgebase by documenting issues reported by users and the associated resolution process
- Record, track, and document the problem-solving process utilized while researching, testing and resolving issues reported by users
- Perform post-resolution follow-ups to ensure problems have been adequately resolved
- Participate in on-call support rotation, as required for functional applications supported
- Develop or review application training materials required to provide the user community with a solid understanding of the functionality available to meet the business requirements and conduct training sessions, as required
- Advise clients and members of the IT organization on the latest industry practices and QE technology trends
- Document detailed business requirements as part of story refinement
- Review business process documentations of team members
- Elicit, analyze, specify and validate the business needs of project stakeholders; including interviewing stakeholders and compiling user requirements to convey to development and infrastructure teams throughout phases of the Software Development Life Cycle (SDLC)
REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:
- 5+ years experience with applicable technology, application, industry or comparable skills.
- Ability to prioritize and schedule assigned tasks with optimum efficiency for the greatest benefit to Boardwalk.
- Adaptive to a fast-paced environment that often requires managing multiple ongoing tasks, short deadlines, changing priorities, and making timely decisions.
- Strong analytical and problem-solving skills, using logical thought processes to break down and resolve complex issues.
- Ability to make informed and timely decisions.
- Excellent verbal and written communications skills.
- Highly self-motivated and experienced in working independently with little or no direct supervision.
- Maintain a high level of emphasis on personal safety and the safety of company employees, assets, and the general public.
- Comply with all applicable policies and regulations.
- Strong leadership skills, including empowering, developing, encouraging and listening to team members to create a positive work environment.
- Demonstrated project management experience
PREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE:
- Agile team experience
- Experience with specific phases and general knowledge of the entire software development life cycle
- Good understanding of the organization's goals and objectives
- Broad knowledge of programming languages and techniques
- Knowledge of applicable data privacy practices and laws, as well as industry specific regulations, such as FERC, NAESB, DOT, SOX, etc.
- Knowledge of TSA Security Directives
- Demonstrated ability in developing application specification and requirements documentation
- Knowledge of technology trends related to software application development and support
- Experience with commercial applications in natural gas / liquids midstream segment
- Strong knowledge of Jira
- Knowledge and experience with AWS cloud development
REQUIRED EDUCATION:
- Bachelor's degree, or equivalent experience (5-7 years).
PREFERRED EDUCATION:
- Certifications applicable to the position are desirable
ADDITIONAL INFORMATION:
Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.
